Education Travel Support Officer (Hybrid/Remote)

Cheshire East Council; Crewe; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

34 days annual leave including bank

Hybrid/remote working where possible

Salary sacrifice green car scheme

White goods salary sacrifice scheme

Enhanced pension

Cycle to work

Employee assistance programme

Job summary

Cheshire East Council is seeking a Travel Support Access Team member to assess travel eligibility for children and young people and to coordinate safe, appropriate travel arrangements from Delamere House, Crewe. The role is full-time (37 hours) and permanent, offering a varied workload and opportunities to influence policy and practice.

You will work across education travel support, apply policy criteria, handle complex enquiries and appeals, and contribute to developing guidance and training

Qualifications

• Experience in education travel support or transport or education.
• Experience of applying policy criteria.
• Experience of working in a high-volume operational environment and autonomous decision-making.
• Direct experience of handling complex customer enquiries, complaints or appeals.
• The ability to converse at ease with customers and provide advice.
• Good ICT skills, understanding of the Council's structure, services, policies, processes and procedures.
• A good understanding of data protection, freedom of information and confidentiality requirements.

Responsibilities

• You will assess and determine on the eligibility for travel support across children's services in line with the council's policies and available budget, ensuring decisions are lawful, consistent, transparent and based on available walking route assessments, risk factors and statutory guidance.
• You will support with reviewing travel support policy, practice and guidance so that it remains effective and compliant with current and emerging legislation, statutory guidance, case law and best practice.
• You will prepare Stage 1 and Stage 2 appeal casework, ensuring evidence is accurate, timely and robust, and representing the service at appeal hearings and prepare requests for information, complaints, FOIs, MP and elected member enquiries on behalf of the service, as required.
• You will coordinate information and advice in relation to service issues such as incident investigation, appropriateness of travel arrangements, behavioural or health and safety issues, working with schools, providers, partner agencies and internal teams.
• You will develop practice notes, checklists, templates and training materials to support and coach colleagues on applying policies and procedures, reasonable adjustments and suitability tests.

Job description

Cheshire East Council is seeking a Travel Support Access Team member to assess travel eligibility for children and young people and to coordinate safe, appropriate travel arrangements from Delamere House, Crewe. The role is full-time (37 hours) and permanent, offering a varied workload and opportunities to influence policy and practice.

You will work across education travel support, apply policy criteria, handle complex enquiries and appeals, and contribute to developing guidance and training