Education Team Leader

Newcastle University; Newcastle upon Tyne; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Excellent benefits

Generous holidays

Pension scheme

Health & wellbeing initiatives

Job summary

Newcastle University Business School is seeking two Education Team Leaders to join the Education Team in Newcastle City Centre. You will organise, manage and prioritise workloads for Education Administrators and Assistants, delivering an efficient support service to staff and students.

You will work with the Education Management Team to build and develop the team, coordinate assessment procedures and provide admin support to School Committees and forums, ensuring consistent high standards of

Qualifications

• Experience working independently and handling unforeseen problems.
• Comprehensive knowledge of relevant work practices and procedures.
• Ability to provide first-line guidance to customers in own area.
• Understanding of standards and regulations governing the role.
• Experience in supervising administrative staff in a HE context.

Responsibilities

• Lead and develop the Education Administrators and Assistants.
• Coordinate School assessment procedures and AoL processes.
• Provide administrative support to School Committees and Forums.
• Ensure high-quality service to staff and students across the programme lifecycle.
• Oversee timetabling processes and relations with Timetable Services.
• Support governance structures (BoS, BoE, PEC, and other committees).
• Collaborate with Education Management to improve business processes.

Skills

Independent problem solving

Stakeholder communication

Organisational skills

Line management

Team leadership

Education administration

Education

A level or equivalent

Degree or equivalent

Tools

SAP

MOF’s database

Job description

Salary: £32,080 - £33,002 with progression to £34,610 per annum

Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 11 October 2026

The Role

Newcastle University Business School are seeking two experienced and highly motivated Education Team Leader’s to join our Education Team. These roles will be responsible for delivering an efficient support service for both staff and students by organising, managing and prioritising the workload of the Education Administrators and Assistants.

You will work with closely with the Education Management Team to build and develop a team as well as co-ordinating the School Assessment procedures and providing administrative support to various School Committees and Forums.

You will be passionate about ensuring that students and academic staff are provided with a consistently excellent level of service. You will also need to have excellent organisational skills together with experience of line managing staff.

For informal enquiries regarding the role please contact David Ormston-Simpson, Education Manager by email ( [e-mail] ).

Newcastle University Business School is located in Newcastle City Centre and at the gateway to the Newcastle Helix, a £350million partnership between Newcastle University, Newcastle City Council and Legal and General, where business meets Science.

Home to 4000 students, Newcastle University Business School is one of an elite group of Business Schools worldwide to hold triple accreditation from the three internationally recognised accreditation bodies: AMBA, AACSB, and EQUIS. This places the School in the top business schools worldwide and is testament to our reputation for Teaching and Research.

Our vision is to be globally renowned for the Future of Work and developing students for a future they can shape.

For more information about Newcastle University Business School, please visit our website https://www.ncl.ac.uk/business/

The Role

To organise, manage and prioritise the workload of the Education Administrators and Assistants across the Education Team, ensuring the provision of an efficient support service for both staff and students in line with the Education for Life and School Building Bridges Strategies.

Key Accountabilities

• To manage and develop a team. This will include responsibility for staff induction, training, and overall allocation and prioritisation of duties
• Working collaboratively with the Education Management Team to build and maintain relationships
• Responsible for managing and updating the School Education Activity Planner in liaison with appropriate academic leads and professional services colleagues in the School, Faculty and central services
• To ensure, in conjunction with the Education Administrators, that all administrative functions relating to learning and teaching are carried out effectively and to the highest standard. This will include delegation of duties to Education Administrators and Assistants in line with agreed principles
• To coordinate the School assessment procedures, including convening examination boards and ensuring correct set up of associated systems and databases. To ensure documentation is accurately prepared and all marks and decisions are recorded accurately. Includes liaison with colleagues to ensure all learning and teaching and student experience matters dealt with (e.g. PEC, coursework marks) have been communicated to the appropriate staff for action and recorded in the correct systems. To coordinate the School Assurance of Learning (AoL) processes, ensuring support for the AoL cycle is embedded across programmes
• Working with the Education Manager to ensure that the academic governance structure is appropriately and effectively supported (support for BoS, Module Moderation Boards, BoE, PEC, SSCs and other appropriate committees). To ensure there is effective planning and administrative processes in place
• To lead a team of Administrators and Assistants to ensure students receive a consistent level of service and are effectively supported throughout their programme lifecycle. Working with the Placement and Study Abroad Team to support students who participate in placement and mobility activities. Working with the School’s Student Wellbeing Advisor to support student wellbeing
• To act as the first point of contact with Timetable Services, and oversee the timetabling process in the School, ensuring appropriate information is gathered on teaching requirements to enable a smooth and efficient timetabling process
• To provide administrative support to various School Committees and Forums as required. To ensure that minutes are prepared, circulated and approved and that action points are followed up
• Working with the Education Managers to ensure the School meets the policy requirements for academic governance and engagement monitoring, ensuring that accurate records are maintained
• Conducting Conversations and Priorities of Education Administrators and Assistants as requested by the Education Manager
• To work closely with colleagues at School, University and Faculty level to: deliver Business School strategy, ensuring alignment with the University’s strategies, policies and guidelines share best practice in a service culture; and undertake joint planning with a commitment to business improvement and change management in order to maximise impact and effectiveness
• To carry out other duties, as defined by line manager, which support the successful achievement of the Business School vision and strategy

The Person

Essential

Knowledge, Skills and Experience

• Experience of working/responding independently and dealing with unforeseen problems and circumstances
• Comprehensive knowledge of the work practices, processes and procedures relevant to the role
• Operating knowledge of service/systems/processes in own area that would be required to provide first line advice and guidance, typically of a more technical/specialised nature, to customers
• Clear understanding of the standards and regulations set for the conduct and output for the role
• Working knowledge of the activities of other areas of the University relevant to School/department/work unit
• Proven written and verbal communication skills
• Works calmly and efficiently under pressure and to tight deadlines, with excellent organisational skills
• Has proven ability of establishing, reviewing and monitoring administrative systems in office environments
• Has considerable recent relevant administrative experience in a supervisory role within a higher education establishment or other large organisation
• Experience of acting as secretary in meetings, producing agendas, minutes and actions
• Experience of line managing staff
• Willingness and availability to work flexibly when required and agreed with line manager

Desirable

• Experience of SAP and MOF’s database

Attributes and Behaviour

• Team working- Works collaboratively with others, plays a positive role in teams and establishes and grows relationships across the project where different skills, expertise and opinions are valued
• Finding Solutions - Generates a range of viable options and decides on an appropriate course of action that best fits organisational and area goals
• Communicating- Uses clear, concise and accurate communication, tailoring the approach accordingly and encouraging atwo waycommunication process
• Embracing Change- Recognises the need for change and is forward looking. Promotes the benefits of change to others and regularly comes up with new ideas. Has the willingness to adopt new ways of working and to make improvements
• Influencing - Persuades, convinces and influences others in order to achieve results and gain support

Qualifications

• Educated to A level standard (or equivalent) and/or demonstrable significant work experience in a relevant role and/or comparable setting

Desirable

• Degree or equivalent level qualification

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe.