Education Support Assistant

University of Exeter; Exeter; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prominent educational institution is seeking an Education Support Assistant to join their team. This role, based in Exeter, offers flexible working, with part-time opportunities available. Responsibilities include providing guidance to students and staff, supporting academic programs, and collaborating with various teams to enhance the learning experience. A strong customer service background is essential. Fixed-term positions are available, starting January 2026, with generous benefits including 39 days of leave a year and options for hybrid working.

Benefits

Generous holiday allowances

Flexible working options

Pension scheme

Onsite gyms

Cycle to work scheme

Discounts at leading retailers

Qualifications

• Strong desire to build a career in administration and customer services.
• Experience working independently and collaboratively is essential.
• Excellent communication skills required for supporting students.

Responsibilities

• Provide advice and guidance to students and staff.
• Collaborate within cross-Faculty teams to support programs.
• Work from campus for a minimum of two or three days per week.

Skills

Excellent customer service skills

Experience working independently and as part of a team

Adaptability in a culture of change and growth

Job description

Salary

Salary will be £28,029 per annum pro rata subject to knowledge, skills and experience.

Package Details

• Generous holiday allowances, flexible working, pension scheme.

Education and Academic Services/Hubs

This role offers the opportunity for hybrid working – some time on campus and some from home.

We welcome applications from candidates interested in working part-time hours or job-sharing arrangements.

These new full and part-time (0.9 FTE) posts are available from January on a fixed term basis until July 2026.

Summary of the role

Roles: Education Support Assistant

Salary: Starting from £28,029 (pro rata) on Grade C, based on qualifications and experience

Hours: Full and part-time/job share hours considered

Contract: Fixed‑term opportunities availability

Interviews are expected to take place mid‑January.

About the Role

As key members of the Education Support team on either our Streatham or St Luke’s campuses, you’ll be part of a Hub Team, contributing to the vibrant learning environment at the University of Exeter. This role offers a unique opportunity to grow as an administration and customer services professional.

Responsibilities

• Provide advice, guidance, and administrative support to students and staff.
• Collaborate within a cross‑Faculty team to support undergraduate and postgraduate programmes.
• Flexibility to work across various service areas and Information Point locations within the University.
• These roles form a vital part of our support services, including delivering a face‑to‑face service for students and staff. Role holders will be expected to work from campus for a minimum of two or three days per week, as well as full‑time for the first 6 months whilst training is completed.
• Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September and October when leave may be restricted.

About You

• Strong desire to build a career in administration and customer services.
• Experience working independently and as part of a team.
• Excellent customer service skills.
• Adaptability in a culture of change and growth.

How to Apply

To be part of our team, visit www.exeter.ac.uk/jobs and apply online.

Applications should be made via our website. For more information and to apply online please go to www.exeter.ac.uk/jobs. Please quote reference number Q11278 in any correspondence.

Benefits

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to 6 weeks full pay) and a Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

For further information, contact Dominic Brendell on [e-mail].

Equal Opportunities

The University of Exeter is an equal opportunity employer. We are officially recognised as a Disability Confident employer and an Athena Swan accredited institution. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently under‑represented in the workforce.