Education Programs & Partnerships Officer

East Sussex County Council; Lewes; On-site; GBP 24,000 - 29,000; Full time

Job summary

East Sussex County Council’s Education Division is seeking a Service Support Officer to coordinate policy and guidance across the division and provide specialist admin support. You will act as a contact for a wide range of enquiries, including statutory requests, and support inspections and engagement activities.

You will also lead a small administrative team, ensuring systems are efficient, records are accurate, and staff development and wellbeing are supported.

Qualifications

• RQF level 3 qualification in a relevant field such as project management, education and training, teaching and learning or customer service
• Ability to use IT systems and managing accurate records
• Able to work independently, prioritise effectively and manage competing demands
• Experienced in working across partnerships, including leading or facilitating meetings
• Knowledgeable in SEND legislation and committed to equality, diversity and inclusion

Responsibilities

• Coordinate guidance, policy and procedure instructions across the Education Division.
• Provide specialist administrative support, help improve systems and processes, and contribute to projects that support organisational effectiveness and service improvement.
• Act as a key contact for enquiries from elected members, council officers, governors, school staff, parents and the public, coordinating responses as appropriate.
• Support responses to Data Protection, Freedom of Information, Local Government Ombudsman and similar requests, ensuring they are completed accurately within statutory timescales.
• Prepare for inspections, support consultation activity, produce clear guidance for different audiences, contribute to communications and engagement activity, and oversee departmental events and conferences.
• Manage a team of administrative staff, supporting their development, performance and wellbeing.

Skills

Organisation

Communication

Project support

Partnership working

Data protection knowledge

FOI handling

Education

RQF level 3 qualification in a relevant field

Job description

East Sussex County Council’s Education Division is seeking a Service Support Officer to coordinate policy and guidance across the division and provide specialist admin support. You will act as a contact for a wide range of enquiries, including statutory requests, and support inspections and engagement activities.

You will also lead a small administrative team, ensuring systems are efficient, records are accurate, and staff development and wellbeing are supported.