Education Manager

Themis Solutions; Manchester; Hybrid; GBP 62,000 - 82,000; Full time

Job summary

A forward-thinking educational firm is seeking an experienced Education Manager to enhance their remote Customer Success team. This role will focus on designing engaging training initiatives and developing certification paths to validate user expertise. The ideal candidate will have strong content creation skills and a solid background in training education, particularly in the SaaS or tech industries. This position offers a competitive salary and a flexible hybrid work environment.

Benefits

Competitive salary with health benefits

Hybrid work environment

Flexible time-off policy

Qualifications

• At least 5 years in training education or instructional design, preferably within the SaaS or tech industry.
• Proven ability to develop engaging educational content across various formats.
• Familiarity with developing training programs that align with competency models.

Responsibilities

• Design and roll out engaging training initiatives for diverse audiences.
• Create certification tracks that challenge and validate user expertise.
• Produce a variety of educational material including interactive courses and webinars.
• Lead live sessions that captivate and educate learners.
• Use data-driven insights to assess and improve training programs.

Skills

Program Management

Public Speaking

Curriculum Development

Analytical Mindset

Communication Skills

Job description

Summary

We are currently seeking a UK based Education Manager to join our growing remote Customer Success team.

What your team does

ShareDo part of Clio is a cutting‑edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes. We are currently targeting mid to large law firms who use ShareDo as their Case Management System to streamline processes, maximise margin and provide improved client experiences.

In March 2025 Clio, the global leader in cloud‑based legal technology, announced the strategic acquisition of ShareDo. Headquartered in Vancouver, Canada, Clio has offices in Toronto, Calgary, Dublin, Manchester and Sydney with a global workforce of 1400 employees.

What you’ll work on

• Craft Compelling Training Programs: Design and roll out engaging training initiatives that cater to diverse audiences from our internal staff to external partners and customers. Your programs will be the bridge that connects everyone to our product’s full potential.
• Develop Impactful Certification Paths: Create certification tracks that challenge and validate the expertise of our users aligning with industry standards and our internal competency frameworks.
• Curate Engaging Content: Produce a variety of educational material – think interactive courses, insightful webinars and hands‑on workshops that make learning our product both informative and enjoyable.
• Align with Competency Frameworks: Collaborate with cross‑functional teams to ensure all training materials are in sync with our competency models supporting skill development at every level.
• Deliver Dynamic Training Sessions: Lead live sessions that captivate and educate, helping learners apply their knowledge in real‑world scenarios.
• Provide Ongoing Support: Be the go‑to resource for learners, offering guidance and support to ensure they can effectively apply their knowledge.
• Measure and Enhance Training Impact: Use data‑driven insights to assess the effectiveness of training programs, continuously refining content and delivery to meet evolving needs.
• Collaborate Across Teams: Work closely with Product, Customer Success and Sales teams to ensure training programs align with company goals and product updates.
• Scale Training Initiatives: Develop scalable solutions that cater to a growing global audience, including localized content to meet diverse needs.
• Promote Self‑Learning: Enhance self‑service learning options, empowering users to learn at their own pace and convenience.

What you may have

We’re looking for a strategic client‑focused sales professional with a strong track record in high‑value complex B2B selling. You understand how to build momentum in long sales cycles, navigate multiple stakeholders and close deals that solve real problems.

Experience

• At least 5 years in training education or instructional design, preferably within the SaaS or tech industry.
• Content Creation Skills: Proven ability to develop engaging educational content across various formats.
• Competency Framework Knowledge: Familiarity with developing training programs that align with competency models.
• Analytical Mindset: Ability to assess training effectiveness and drive improvements based on data.
• Communication Skills: Exceptional verbal and written skills with the ability to make complex concepts accessible.
• Project Management Prowess: Strong organizational skills with experience managing multiple training programs simultaneously.

What you will find here

Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high‑performing culture.

Benefits

• Competitive, equitable salary with top‑tier health benefits and dental coverage
• Hybrid work environment with expectation for local Clions to be in office minimum 2 days per week on our Anchor Days
• Flexible time‑off policy

Clioversary recognition program with special acknowledgement at 3, 5, 7 and 10 years

Salary Range

For this role is 62 200 to 70 800 to 81 400. Salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee’s location. We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives, skills, backgrounds and experiences result in higher‑performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.

Key Skills

• IVR
• Program Management
• Classroom Experience
• Special Education
• Adult Education
• Salesforce
• Teaching
• Curriculum Development
• CRM Software
• Public Speaking
• Supervising Experience
• Toddler Care

Employment Type

Full‑Time

Monthly Salary

62 200 – 81 400