Education and Events Executive - UKI

Hourglass Cosmetics; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading vegan and cruelty-free beauty brand is seeking an experienced Education and Events Executive based in Birmingham. This role enhances the skills of in-store teams across the UK and Ireland through training and coaching in makeup artistry. The ideal candidate will possess strong communication skills and a passion for mentoring. Responsibilities include supporting training sessions, coordinating product launches, and collaborating with store managers to align training initiatives with business goals. A travel requirement is included for this position.

Qualifications

• Proven experience in training or coaching roles, preferably in retail.
• Portfolio demonstrating advanced makeup artistry skills.
• Strong organizational and time management skills.

Responsibilities

• Support comprehensive training for store teams, focusing on makeup techniques.
• Coach and mentor store teams in operations and artistry.
• Track training progress and report on team performance.
• Assist in product launches and coordinate in-store events.
• Work closely with stakeholders to align training with business goals.

Skills

Training experience

Makeup artistry

Excellent communication

Organisational skills

Ability to travel

Job description

Overview

HOURGLASS COSMETICS – Education and Events Executive, UK and Ireland

Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises. Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004, Hourglass is globally available in 32 markets and over 4,600 doors including Sephora, Ulta, Neiman Marcus, Selfridges, Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com.

What the job does

We are seeking a dynamic and experienced Education and Events Executive to join our team. This role is critical in enhancing the skills and knowledge of our in-store teams across the UKI. The ideal candidate will have a strong background in makeup artistry, excellent communication skills, and a passion for teaching and mentoring a sales team. They will work closely with the Education Manager & Area Managers whilst also working with many retailers to review, adapt, and implement the best possible customer service and artistry led service which is aligned across the business.

Responsibilities

• Training and Development:
  • Support the comprehensive training sessions for store teams, focusing on makeup artistry techniques, product knowledge, and customer service excellence.
  • Support training programs that align with the brand's standards and objectives, building the sales and leading through our service requirements.
  • Provide hands-on demonstrations in-store and support practical workshops to enhance the artistry skills of team members and offer in the moment feedback to support upskilling.
  • Support and help execute showcase activations with the Education team to upskill the sales team and lead through new initiatives and launches.

• Coaching and Mentoring:
  • Visit stores regularly to observe, coach, and support the teams in their daily operations and Artistry knowledge.
  • Offer constructive feedback and individualized coaching to improve performance and artistry skills, performing trade tests and building confidence and knowledge to our team.
  • Inspire and motivate team members to achieve their full potential and deliver exceptional customer experiences.

• Performance:
  • Track and report on training progress, team performance, and store compliance with training protocols. Ensuring that all team members are up to date with their Ed App learning and e-module completion.
  • Identify skill gaps with store teams and report findings to Education Manager.

• Product Launches and Events:
  • Assist training sessions for new product launches, ensuring that all team members are knowledgeable and confident in promoting and using new products.
  • Coordinate and execute in-store events and promotions, providing support and guidance to ensure successful execution.
  • To support with organising and planning travel and administration tasks for the sales team to attend these training sessions.

• Collaboration and Communication:
  • Work closely with Area and Education Managers and other key stakeholders within the business and retail stores to align training initiatives with business goals.
  • Serve as a liaison between the Education team and the stores, ensuring consistent communication and implementation of training strategies.

Skills Required

• Previous experience in a training or coaching role, preferably within the beauty or retail industry.
• Proven experience in makeup artistry, with a strong portfolio demonstrating advanced skills.
• Excellent communication and presentation skills.
• Ability to travel extensively across the UKI.
• Strong organisational and time management skills.
• Passion for beauty, makeup, and continuous learning.
• Structured and organised but comfortable working with ambiguity, in a fast-paced and ever-evolving environment (we are still a fairly new company despite what you might think!)
• Effective communicator, both written and verbal.
• Proactive and action orientated.

You’ll love this job if

• You are a strong COMMUNICATOR: You are a people person and collaborate well with others.
• You are AGILE: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.
• You are CREATIVE: You are innovative, and forward-thinking in your approach.
• You are extremely ORGANIZED: You\'re not overwhelmed by the thought of tackling multiple tasks at a time.
• You are PASSIONATE about beauty: You are eager to learn and absorb all things related to the beauty industry.
• You are CURIOUS: You are a natural learner with a keen interest in creative marketing and have your finger on the pulse to discover industry trends.
• You are AMBITIOUS: You have the enthusiasm to persevere through setbacks and help support your team as needed.