Education Advisor

Impact Futures; Birmingham; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Birthday off

Enhanced maternity pay

Enhanced paternity pay

Life assurance

Refer a friend £1,000

EV salary sacrifice scheme

Pension contribution 3%

Job summary

Impact Futures is looking for an Education Advisor to support onboarding of new apprentices and guide learners through enrolment. You will work closely with account management and sales teams to provide information, advice and guidance and ensure the start of the learners' journey is informative and enthusiastic.

The role emphasizes strong customer service, clear communication and timely completion of enrolment documentation, with a supportive, people-focused culture and opportunities for team

Qualifications

• Outstanding customer service and communication skills across face-to-face, telephone, email and digital platforms.
• Excellent attention to detail and high standard of work.
• Strong time management with ability to meet deadlines and manage priorities.
• Proficient IT skills including Microsoft Office and related systems.

Responsibilities

• Support each learner through enrolment by providing Information, Advice and Guidance, supporting their enrolment process through to their start on their programme.
• Be responsible for timely and accurate completion of all enrolment paperwork and documentation for your caseload allocation.
• Process and complete all enrolment documentation in line with the ESFA requirements.
• Keep to desired timeframes when making initial contact, sending required documents and assessments to learners.

Skills

Customer service

Communication skills

Attention to detail

Time management

MS Office / IT literacy

Job description

Are you passionate about working with people, building relationships and helping others?

Do you have good knowledge of the apprenticeship or education sector?

The Role:

As an Education Advisor you will work closely with the account management and sales teams to support new apprentice onboarding and to make the start of the learners' journey an informative and enthusing experience.

The role will involve:

• Support each learner through their enrolment by providing Information, Advice and Guidance, supporting their enrolment process through to their start on their programme.
• Be responsible for timely and accurate completion of all enrolment paperwork and documentation for your caseload allocation.
• Process and complete all enrolment documentation in line with the ESFA requirements.
• Keep to desired timeframes when making initial contact, sending required documents and assessments to learners.

You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and supportive environment in an organisation with a strong focus on people and culture.

Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch.

The Benefits

• 25 days holiday plus public and bank holidays
• 3 additional days of leave for Christmas shutdown
• Birthday day off
• Enhanced Maternity pay
• Enhanced Paternity pay
• Life Assurance
• Refer a friend bonus £1,000
• Bereavement paid leave
• 3% pension contribution using pension provider NEST/salary sacrifice scheme
• EV salary sacrifice schemeEmployee Assistance Helpline
• Employee Financial Wellbeing support
• Buy an additional 5 days annual leave
• Company events and social gatherings

About You:

• You will be able to demonstrate outstanding customer service and communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Good attention to detail – completing tasks to a high standard.
• Good time management - Ability to work towards strict deadlines and manage priorities and time in order to successfully meet deadlines.
• Good IT knowledge (including all Microsoft packages)

About Us

• Impact Futures Group is one of the UK’s largest independently owned training providers, delivering apprenticeships and vocational qualifications.
• Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our continual operational evolution to ensure our learners receive an outstanding learning journey
• We are the 23rd best large employer in the UK and the 6th best education provider.
• We have been awarded a prestigious 2-star accreditation for been an outstanding company to work for
• We are an Equal Opportunities employer and welcome applications from all suitability qualified persons regardless of their race, disability, religion/belief, sexual orientation or age
• We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required for this role