Education Account Manager: Client Success & Tutoring Ops

Catering; Marlow; On-site; GBP 27,000 - 32,000; Full time

Job summary

Winchmore Tutors is seeking an Account Manager in Marlow, Buckinghamshire. The role focuses on maintaining relationships with clients, parents/carers, students and tutors to ensure successful tuition outcomes and effective service delivery.

You will quality assure and monitor all tuition, place and fill placements, manage attendance and progress notes, and support staff during busy periods. This permanent role offers a salary of £27,000–£32,000 per annum.

Responsibilities

• Client and Account Management
• Serve clients, ensuring their needs are met
• Place and fill all placements in ‘submission accepted’
• Resource for placements where the tutor is unable to continue tuition
• Monitor tuition and outcomes, ensuring students access their full hours and make progress towards their individual goals
• Perform set-up and review meetings
• Monitor your student’s attendance and lesson summaries on a daily and weekly basis
• Put in place attendance reviews where required
• Checking details on our systems
• Ensuring any student or safeguarding concerns are handled in the correct manner
• Communicate with LAs in a timely manner
• Monitor the end of tuition and manage extensions
• Support other members of staff, and assist with revision camps during holiday periods
• Any other administrative tasks

Job description

Winchmore Tutors is seeking an Account Manager in Marlow, Buckinghamshire. The role focuses on maintaining relationships with clients, parents/carers, students and tutors to ensure successful tuition outcomes and effective service delivery.

You will quality assure and monitor all tuition, place and fill placements, manage attendance and progress notes, and support staff during busy periods. This permanent role offers a salary of £27,000–£32,000 per annum.