Edis/C2K Training & Support Officer (Various Locations) - 5 Posts

Education Authority; Omagh; On-site; GBP 28,000 - 38,000; Full time

Job summary

Education Authority is seeking a Training and Support Officer to deliver in-service training on EdIS/C2k systems to school staff across NI. You will develop training strategies, provide on-site and desk support, and assist with system enhancements and security guidance.

You will work under the Locality Manager to plan, implement and report on training initiatives, contributing to the effective use of Office Administration MIS modules and related resources in schools.

Responsibilities

• Assist with the design, development and delivery of in-service strategies which will contribute to the effective use of EdIS/C2k by schools, especially Office Administration elements.
• Plan and deliver effective training to administrative, teaching and management staff in schools within guidelines.
• Assist with ongoing development and enhancements to Office Administration aspects of school-based systems.
• Assist staff in schools to make effective use of a range of elements of their Management Information System.
• Contribute to customisation of schools’ systems and documentation within guidelines.
• Advise staff on security and control procedures in relation to their systems.
• Provide Service desk and on-site support to staff in schools.
• Assist with administration within the team as required.
• Deliver in-service training to colleagues in EdIS/C2k and other school support services.
• Provide progress reports and updates to Senior Management as required.
• Provide feedback to the Locality Manager on levels of satisfaction in schools regarding EdIS/C2k.
• Assist with research, development and enhancements of EdIS/C2k by pilot testing and cross-project meetings.
• Undertake any other duties as required by the Locality Manager.

Job description

JOB PURPOSE

Provide, under the direction of a Locality Manager, a range of training and support services to administrative, teaching and management staff in schools in order that they can make effective use of the EdIS/C2k System.

SCOPE & CONTEXT

The postholder will contribute to the development of an overall implementation strategy in relation to aspects of the EdIS/C2k system and provide training and school-based/Service Desk support of the EdIS/C2k System, as directed by the Locality Manager. Additionally, the post holder will provide support for schools’ staff in elements of the Core and Resources modules and in the general usage of EdIS/C2k systems.

As EdIS/C2k operates province-wide, applicants should note that they may be required to support the service in the Education Authority.

MAIN DUTIES & RESPONSIBILTIES

• 1. Assist with the design, development and delivery of in-service strategies which will contribute to the effective use by schools of the services provided by EdIS/C2k, especially the Office Administration elements of their Management Information Systems, within guidelines established by EdIS/C2k.
• 2. Plan and deliver effective training to the administrative, teaching and management staff in schools within guidelines provided by the Locality Manager, taking responsibility, when necessary, for whole school in-service training;
• 3. Assist with the ongoing development and enhancements to Office Administration aspects of school-based systems;
• 4. Assist staff in schools to make effective use of a range of elements of their Management Information System;
• 5. Contribute to the customisation of schools’ systems and associated documentation, within guidelines established by EdIS/C2k;
• 6. Advise staff in schools on security and control procedures in relation to their systems, within guidelines established by EdIS/C2k;
• 7. Provide appropriate Service desk and on-site support to staff in schools;
• 8. Assist with administration within the team as required by the Locality Manager;
• 9. Deliver in-service training to colleagues in EdIS/C2k and in other school support services;
• 10. Provide progress reports and updates to Senior Management as required;
• 11. Provide feedback to the Locality Manager on levels of satisfaction in schools regarding the EdIS/C2k system and any work being carried out on it by EdIS/C2k staff and other parties.
• 12. Assist with ongoing research, development and enhancements of aspects of EdIS/C2k systems by contributing to pilot testing and quality-assurance of software and participation in cross-project meetings.
• 13. Undertake any other duties which may from time to time be required by the Locality Manager.