Operations Assistant

TN United Kingdom; Cambridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading trade merchant in the UK is seeking an Operations Assistant for their Cambridge branch. This full-time role involves customer service, sales opportunities, and general warehouse duties. The company values employee development and offers competitive salary, bonuses, and excellent benefits.

Benefits

Annual leave increasing with service

Generous pension scheme matched up to 9%

Potential to earn bonuses

Enhanced maternity/adoption leave

Access to online and high street discounts

Free access to healthcare

Cycle to Work scheme

Qualifications

• Industry or merchant experience preferred.
• Excellent communication skills and confidence in customer interactions.
• Experience in sales or customer service ideal.

Responsibilities

• Serve customers and recommend products.
• Respond to emails and phone calls, providing great service.
• Create accurate quotes and process sales orders.

Skills

Communication

Customer Service

Sales

Computer Literacy

Job description

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Competitive Salary + Bonus + Excellent Benefits

Operations Assistant - Cambridge - Plumb Centre

So, who are we? We are Plumb Centre, part of the Wolseley Group, a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do—and best of all, we provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), the potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts.

We also promote positive health and well-being by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Operations Assistant based in our Cambridge branch you’ll be responsible for:

Serving customers on the counter by understanding their needs and recommending the right products.

Responding to emails and answering phone calls in a friendly and helpful way, providing great service and building good relationships.

Talking to new and existing customers to find sales opportunities and grow customer connections.

Creating accurate quotes, processing sales orders and raising purchase orders on time.

General warehouse duties like picking and packing orders, receiving stock, updating records and keeping the warehouse organised.

This is a full-time permanent role working 40 hours per week, Monday to Friday along with Saturday mornings on a rota basis 8am - 12 noon.

And here’s what we’d like you to have:

Industry or merchant experience would be preferred

Excellent communication skills and confidence in customer interactions.

Computer literacy and a willingness to learn new processes.

Experience in sales or customer service would be ideal.

We look forward to receiving your application!