General Services Manager

TN United Kingdom; Guildford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the UK is seeking a General Services Manager to oversee facilities management across multiple sites. The role involves ensuring compliance with service standards, managing client relationships, and driving operational excellence. Join a passionate team dedicated to creating meaningful experiences for clients and employees alike, while enjoying a range of employee benefits.

Benefits

Unlimited access to wellbeing support

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan membership

Learning and development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Qualifications

• Manage financial performance and ensure compliant delivery of services.
• Drive continuous improvement and build strong client relationships.

Responsibilities

• Lead FM operations across three buildings to meet KPIs and SLAs.
• Act as main contact for clients, managing service performance.

Skills

Leadership

Client Relationship Management

Continuous Improvement

Financial Management

Job description

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• Opportunities for professional development
• Plus our Sodexo employee benefits package

General Services Manager

Guildford, GU2 7YP - Full time

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

We are currently seeking a dedicated and dynamic General Services Manager (GSM) to join our team and play a key role in driving excellence and innovation.

As a GSM, you'll:

1. Lead the end-to-end FM operations across three buildings, ensuring consistent delivery of Hard and Soft services to agreed KPIs and SLAs.
2. Act as the main point of contact for dual clients, managing relationships, service performance, and compliance with all statutory and company standards.
3. Drive operational excellence through effective team leadership, training, innovation, and continuous improvement initiatives.
4. Manage financial performance, risk, supplier compliance, and service quality, ensuring alignment with business objectives and contract requirements.
5. Ensure safe working environments, effective use of CAFM systems, and a proactive approach to service delivery, staff development, and client satisfaction.

What we're looking for:

1. Ensure compliant delivery of contracted services, meeting performance and audit standards.
2. Manage financial performance, cost controls, and accurate reporting in line with business plans.
3. Mitigate risks and maintain service levels that meet or exceed client expectations.
4. Drive continuous improvement and identify opportunities for growth and innovation.
5. Build strong client relationships and lead effective team management, including recruitment and performance development.

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Belong in a company and team that values you for who you are.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards, and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues do their bit for the environment whilst keeping fit
• Sodexo UK and Ireland's enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces-friendly employer. We welcome and encourage applications from people with diverse experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations, and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability and ensuring disabled people have the chance to fulfill their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum criteria.

Click to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

Sodexo reserves the right to close this advert early if we receive a high number of applications.