One Stop - Customer Service Assistant

TN United Kingdom; South Oxfordshire; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Assistant to enhance the shopping experience at their retail location. In this dynamic role, you'll engage with customers, ensuring their needs are met while maintaining store standards. You'll be part of a supportive team that values collaboration and customer satisfaction. With opportunities for flexible working arrangements, this position offers a chance to grow in a vibrant retail environment. If you're passionate about delivering exceptional service and making a difference in your community, this role is perfect for you.

Benefits

Flexible Working Arrangements

Diversity and Inclusion Programs

Community Engagement Opportunities

Qualifications

• Experience in customer service roles is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Serve customers with passion and pride, delivering natural service.
• Maintain a clean, organized store environment.
• Participate in seasonal, community, and charity events.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma

Job description

One Stop - Customer Service Assistant, Sonning Common

Client:

Tesco

Location:

Sonning Common, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

914bfb20d81a

Job Views:

1

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

What's in it for you:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will help ensure the store remains a safe place to work and shop.

Responsibilities:

• Serve customers with passion and pride, delivering natural service.
• Encourage customer feedback via surveys.
• Work across all store areas including online, tills, replenishment, vending, and stock routines.
• Follow safety training and procedures.
• Participate in seasonal, community, and charity events.
• Understand store performance and contribute to profit delivery.
• Live the company values and follow policies.
• Accurately clock in and out.
• Follow security procedures and wear safety equipment.
• Respond promptly to assistance calls and explain actions to customers.
• Maintain a clean, organized store environment.
• May be responsible for shift management in absence of supervisors.
• If applicable, undertake post office operations and pass necessary background checks.

Flexible Working: We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose: Serving our customers, communities, and planet better every day.

Values:

• Customers at the heart of everything we do
• Respect and kindness in interactions
• Working together as one team
• Making things easier for everyone

About us: One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of products and services, including Post Office, PayPoint, lottery, and vending solutions. We are committed to diversity and inclusion, with various benefits and flexible working options.

Note: Successful applicants may need to pass a background check if working in a Post Office Local. All applications should be made via the 'Apply now' button. Bank details should not be provided during application.