IT Professional Consultant

TN United Kingdom; Glasgow; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Professional Services Consultant to enhance their global customer experience. In this hybrid role, you will work onsite in Glasgow one day a week while supporting clients remotely. Your expertise will be crucial in delivering exceptional technical support and implementing innovative solutions. You will become a subject matter expert, training clients and solving challenges proactively. If you have a passion for technology and a commitment to excellence, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in a similar role with a focus on technical support.
• Strong understanding of server and desktop operating systems.

Responsibilities

• Provide expert technical support during software implementation.
• Log, investigate, and resolve client issues promptly.

Skills

Technical Support

Problem Solving

SQL Skills

Cloud Implementation

Education

IT Qualification

Tools

SQL Server

Job description

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Are you an experienced IT professional with a passion for delivering exceptional service and driving business growth? Join our client's team as a Professional Services Consultant and play a vital role in supporting their global customers and implementing cutting-edge solutions.

This is a hybrid role where you will be required to work onsite in Glasgow 1 day a week with the remaining 4 at home.

About the Role

Our client's support team provides first and second-level assistance to international clients, while their professional services team manages the implementation of Syntelate XA both remotely and on-site in the UK and abroad. This is a technical role that also requires a commercial mindset, focusing on understanding customer needs, delivering exceptional results, and identifying new business opportunities.

Key Responsibilities

• Provide expert technical support during the software implementation process.
• Log, investigate, and resolve client issues promptly and effectively.
• Become a subject matter expert on our products.
• Prepare accurate and comprehensive project and technical documentation.
• Implement and maintain a robust project methodology and process across the organisation.
• Deliver training sessions to clients’ technical teams and end users.
• Proactively solve problems, thinking on your feet to resolve customer challenges.

Experience

• At least 3 years’ experience in a similar role.
• Experience with server and desktop operating systems and hardware, as well as SQL Server capability.
• Flexible approach to working hours.
• Experience in the contact centre environment, either technically or operationally.
• An IT qualification.
• SQL skills.
• Cloud implementation experience.