Salesforce Product Manager, CRM

Christie's; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the art business seeks a dynamic Product Manager to oversee the implementation of Salesforce. This role is pivotal in enhancing client relationship management and operational efficiency, requiring strong leadership and technical skills.

Benefits

25 days annual leave + 1 day Birthday leave

Volunteering day

Flexible Fitness Fund

Private Health Insurance

Generous retirement plan

Discretionary Bonus

Qualifications

• Long-term experience in product management and Salesforce implementation.
• Experience in financial services, wealth management, or luxury sectors.

Responsibilities

• Lead the end-to-end implementation of Salesforce modules.
• Collaborate with cross-functional teams for successful delivery.
• Ensure data integrity and compliance with industry regulations.

Skills

Leadership

Communication

Problem Solving

Education

Bachelor's degree in Business

Advanced degree

Tools

Salesforce Financial Services Cloud

CRM systems

Job description

The Company

Christie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values; Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business.

Why This Role Matters

We are seeking a dynamic and experienced Product Manager to lead the implementation of Salesforce (Financial Services Cloud, Sales, and Service modules). This is a technology and business transformation program to replace a legacy CRM and is a pivotal role in enhancing our client relationship management and operational efficiency.

How You'll Make an Impact

Key Responsibilities:

• Lead Salesforce Implementation: Oversee the end-to-end implementation of Salesforce Financial Services Cloud, Sales, and Service modules, ensuring alignment with business objectives and seamless integration with existing systems.

• Stakeholder Collaboration: Work closely with cross-functional teams, including Christie’s Technology Group (CTG), Service Operations teams, client management teams, to ensure incremental delivery that meets the highest value business outcomes.

• Cooperation with Implementation Partner(s) and System Integrators: working in a multi-vendor environment you will need to provide leadership to our partners to ensure their successful delivery

• Line management and indirect people management: It is expected that Business Analysts will be working with you on this implementation and at least one will report to you. You will be responsible for their professional development and growth.

• Data Management: Ensure data integrity, security, and compliance with industry regulations. Implement best practices for data management.

• Optimisation: Continuously optimize the platform to enhance user experience and operational efficiency. Direct the customisation decisions of Salesforce solutions to meet the unique needs of an Auction House whilst ensuring that we are leveraging the “out-of-the box” features and workflows optimally

• Change Management and Training: Collaborate with Change and Training teams to ensure smooth adoption and utilization of Salesforce.

• Strategic alignment and Performance Monitoring: Define and report on Objectives and Key Results to measure the success of the Salesforce implementation and identify areas for improvement.

What you’ll bring to the team

• Experience: Demonstrated long-term experience in product management, and at least one Salesforce implementation (not just BAU), ideally in the financial services, wealth management, or luxury sectors.

• Certifications: Certified in Salesforce (Trailhead badges), Scrum and PRINCE2 methodologies.

• Technical Skills: Proficient in Salesforce Financial Services Cloud, Sales, and Service modules. Strong understanding of CRM systems and data management.

• Industry Knowledge: Deep understanding of either Art market, wealth management or luxury sectors, with the ability to tailor solutions to meet the needs of high-net-worth clients.

• Leadership: Proven ability to lead cross-functional teams and manage complex projects. Excellent communication, negotiation, and problem-solving skills.

• Education: Bachelor's degree in Business, Information Technology, or a related field. Advanced degree preferred.

What’s great about working for us

• 25 days annual leave + 1 day Birthday leave

• Christie’s Christmas office closure (guaranteed between 25th Dec – 2nd Jan) – in addition to annual leave: almost two weeks to fully switch off and spend time with friends and family

• Additional 1 week’s annual leave within the year of a 5-year anniversary i.e. 5th, 10th, 15th and so on

• Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that’s important to you

• Donation matching of up to £500 per annum to help you support the organisations you care about

• Flexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable)

• Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleagues

• Discretionary Bonus (dependent on the business and employee performance payable in March each year)

• Generous retirement plan: We will double match your pension contribution up to 5% of your basic salary (Max 10% contribution from Christie’s)

• Private Health Insurance – no employee contribution needed, subsidised for other family members

• Dental Insurance – (may be extended at personal cost)

• Generous Income Protection Insurance in the event of accident, sickness or injury after 12 months

• Competitive Life Insurance policy from first day

• Employee Assistance Programme – access to personal advice and support services including counselling

• Eyecare vouchers (once a year)

• Cycle to Work scheme

• Christie’s Extras – discounts on over 800 retailers, holiday packages, dinners and weekly shops

• Robust family first policy:

• 16 weeks full pay on Maternity Leave

• Four-day week, for eight weeks, at full pay on return from Maternity Leave

• Dependent back-up care: 10 sessions/ days of childcare or eldercare per year

• The Stork Club: Our community of parents who meet regularly over breakfasts, lunch, afternoon tea…

*Christie’s reserves the right to change company benefits at any time

Closing date: Tuesday 27th May

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