Quality Assurance Officer - FinCrime

Capital on Tap; Cardiff; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

Join a leading fintech company as a Quality Assurance Officer, where you will ensure effective controls within the Financial Crime team. This hybrid role involves conducting quality checks, providing feedback, and enhancing processes to meet regulatory standards. Enjoy a supportive environment that values diversity and offers competitive benefits.

Benefits

Private Healthcare

Worldwide travel insurance

Anniversary Rewards

Salary Sacrifice Pension Scheme

28 days holiday plus bank holidays

Annual Learning and Wellbeing Budget

Enhanced Parental Leave

Cycle to Work Scheme

Season Ticket Loan

6 free therapy sessions per year

Qualifications

• Prior experience in a QA or training role.
• Strong understanding of Financial Crime regulations.

Responsibilities

• Conduct regular quality checks on team performance.
• Identify training gaps and deliver structured training.
• Develop and enhance QA processes.

Skills

Effective communication

Attention to detail

Proactive improvement

Job description

We’re Capital on Tap

Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world, and our goal is to help 1 million small businesses by 2030.

Why Join Us?

We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

What does progression look like at Capital on Tap? Click here to find out.

This is a Hybrid role. The Quality Assurance team works from our Cardiff Office 3 days per week. Please note, your first 3 months will be 5 days a week during training. You will need to be within a commutable distance from the Cardiff Office.

Quality Assurance Officer at Capital on Tap

The Quality Assurance Officer will be responsible for maintaining effective controls within our Financial Crime team without compromising customer experience. You will conduct regular quality checks on team performance and procedures, providing ongoing feedback and training.

• Conduct reviews on onboarding rules, customer screening, and actions taken by the FinCrime team.
• Review monitoring alerts, periodic reviews, and actions by the FinCrime investigations team.
• Provide feedback and monitor team members' progress against performance metrics.
• Identify training gaps and deliver structured training to foster growth within the FinCrime team.
• Develop and enhance QA processes across our FinCrime function to meet internal and regulatory standards.
• Utilize QA data to improve policies, procedures, and training.
• Prior experience in a QA or training role.
• Experience making independent risk-based judgments on fraud or AML investigations.
• Strong understanding of Financial Crime regulations, responsibilities, and risks faced by Capital on Tap.
• Proactive in suggesting improvements and asking questions for clarity.
• Effective communication skills for providing feedback and building action plans.
• A keen eye for detail and ability to work efficiently in a high-volume environment.

Diversity & Inclusion

We welcome applications from anyone committed to inclusivity. Join us in creating a space where authenticity thrives and everyone can do their best work.

Salary & Benefits

• Salary range: £28,000 - £31,000 DOE
• Private Healthcare including dental and optician services through Vitality
• Worldwide travel insurance through Vitality
• Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
• Salary Sacrifice Pension Scheme up to 7% match
• 28 days holiday plus bank holidays
• Annual Learning and Wellbeing Budget
• Enhanced Parental Leave
• Cycle to Work Scheme
• Season Ticket Loan
• 6 free therapy sessions per year
• Dog-Friendly Offices
• Free drinks and snacks in offices

More about our benefits, values, and mission can be found here.

Application Process

• First stage: 30-minute Google Meet interview with a Talent Partner to assess values.
• Final stage: 60-minute CV overview with the hiring manager in person, followed by a team fit interview (30 minutes).

Ready to join us? Apply now!

If you wish to progress your career in our fast-growing, profitable fintech, click apply. We aim to respond within 3 working days (up to 5 during busy periods).

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