Account Manager

CastleBell Recruitment; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the public sector is seeking an Account Manager to manage client relationships and ensure project delivery excellence. The role involves strategic planning, team coordination, and client communication, focusing on large-scale events and exhibitions. The ideal candidate will have strong leadership and organisational skills, with a proven track record in account management. Join a dynamic team dedicated to delivering innovative solutions and maintaining high standards in client service.

Qualifications

• 3-4 years' experience in Account Management.
• Proven track record in account management and organisational skills.

Responsibilities

• Serve as the primary client contact for project delivery.
• Manage change requests, budgets, and client approvals.
• Collaborate with internal teams and external stakeholders.

Skills

Leadership

Communication

Conflict Resolution

Time Management

Organisational Skills

Tools

Microsoft Office

CRM Systems

Job description

Job Description – Account Manager

Position Overview:

As an Account Manager (AM), you will play a key role within the Client Services Team—managing and nurturing client relationships, supporting growth opportunities, and ensuring high standards in project delivery.

Working closely with the Account Director, you will manage one of the organisation’s major client accounts, focusing on consistent service excellence and innovation to support long-term success.

This role involves collaborating with Account and Project Delivery Teams to plan and deliver engagement programmes, ensuring projects are delivered smoothly and aligned with client and business goals. You will also support strategic planning, team coordination, client communication, project management, and budget control.

This position sits within the Public Sector division and involves managing a high-profile client as part of a significant multi-service contract. It requires close collaboration with partner agencies to meet broader campaign goals and lead inter-agency coordination.

Projects will span various live and virtual events, with a focus on recruitment activations and large-scale exhibitions, festivals, and public shows.

Workplace Expectations:

All employees are expected to contribute to a positive work environment and uphold the core values of the organisation. The company adheres to health and safety legislation, and every team member must take responsibility for maintaining a safe work environment for themselves and others, especially in the context of live event delivery.

Skills and Experience: Essential:

3–4 years' experience in an Account Manager or similar role

Proven track record in account management and organisational skills

Experience in a multidisciplinary or integrated agency environment

Ability to thrive in fast-paced, deadline-driven situations

Leadership skills and experience managing people or teams

Commercially aware with budget management experience

Proficient in Microsoft Office (particularly Word and Excel)

Familiarity with project management or CRM systems (e.g., Paprika, Salesforce)

Ability to multitask and maintain follow-through on internal and external commitments

Strong conflict resolution and stakeholder management skills

Clear written and verbal communication skills

Self-motivated, with excellent prioritisation and time management skills

Collaborative, with a proactive, solutions-focused mindset

Professional demeanour in appearance and communication

Desirable:

Experience in the events, exhibitions, or creative industries

Understanding of digital trends and immersive technologies

Experience working with or for government or public sector organisations

Management of accounts with event budgets of £1 million or more

Key Responsibilities and Accountabilities:

Serve as the primary client contact for project delivery, ensuring effective communication and clear expectations

Provide proactive account management and maintain consistent client engagement

Collaborate with internal teams and external stakeholders to exceed client expectations

Take a solutions-led approach to project and account management

Lead client and internal meetings, ensuring follow-up and accountability

Manage change requests, budgets, and client approvals to maintain profitability

Contribute to strategic planning and brief responses aligned with client goals

Share client feedback across teams to ensure project alignment

Maintain strong, ongoing relationships through regular check-ins, meetings, and event attendance

Provide comprehensive support throughout project lifecycles

Address and escalate issues appropriately

Maintain operational standards and adherence to processes

Assist with pitch development and proposal preparation as needed

Follow company policies and procedures

Act in the best interest of the organisation and its represented clients at all times