2nd Line Support Engineer

Contract Personnel Limited; Grantham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a 2nd Line Service Desk Engineer in Lincolnshire. The role involves client support, managing support tickets, and maintaining strong client relationships. Candidates should have experience in desktop and server support, along with relevant Microsoft certifications. Hybrid work options are available.

Qualifications

• Experience in Windows Desktop and Server support.
• Full UK driving license and own vehicle required.

Responsibilities

• Serve as the main point of contact for clients managing support tickets.
• Assist with client meetings and project coordination.

Skills

Client support

Active Directory administration

PowerShell scripting

Network support

Education

Microsoft certifications

Tools

Microsoft 365

Azure

VMware vSphere

Microsoft Endpoint Manager

Job description

2nd Line Service Desk Engineer Lincolnshire

Contract Personnel are seeking an experienced 2nd Line Service Desk Engineer for our well-established client based in Lincolnshire.

How does the day-to-day look?

• Client support: Serve as the main point of contact for clients, managing and resolving support tickets and queries promptly.
• Client relation: Build and maintain strong relationships with clients to ensure high levels of client satisfaction and retention.
• Support activities: Assist with client meetings onsite and remote, project coordination and implementation, complaint handling, and supporting relationships.
• Documentation: Maintain accurate records for client interactions, support tickets, and resolutions. Provide regular reports on support activities.
• Continuous improvement: Identify opportunities for process improvements and contribute to the development of best practices in client support.
• Pod development: Present ideas to develop pod operations to enhance client experience.
• Scheduling: Check the scheduling queue daily and action it; ensure installation manuals and technical specifications are added to installation tickets.

You will have:

• A full UK driving license and own vehicle.
• Up-to-date Microsoft certifications.
• Experience in Windows Desktop support, Server support, and maintenance.
• Active Directory administration.
• Group Policy administration.
• Microsoft 365 and Azure support and maintenance.
• Microsoft Endpoint Manager.
• VMware vSphere and Horizon.
• Network support experience with routers, switches, firewalls, and other networked devices.
• Support for end-user applications.
• PowerShell scripting skills.

Schedule: Monday to Friday, 8:30 am - 5:00 pm. Hybrid work options available.

Salary: GBP 25,000 - GBP 35,000 DOE.

About Contract Personnel:

Contract Personnel is one of East Anglia's longest-standing, leading independent recruitment agencies established in 1989. They offer both temporary and permanent recruitment solutions and keep clients updated on current trends and recruitment advice.