Care Coordinator

The Healthcare Hub; Kingston upon Hull; On-site; GBP 28,000; Full time

Job summary

A leading healthcare provider in Hull is seeking a passionate Complex Care Coordinator to oversee care plans and coordinate staff. This non-clinical, office-based role involves ensuring high standards of care across a wide area. The ideal candidate will have strong organizational skills, excellent communication abilities, and a commitment to professional development. The role requires flexibility and participation in an on-call rota, providing emergency support as needed.

Benefits

Health cash plan

Subsidised Gym membership

Employee Assistance Programme

Access to Health 365 including virtual GP

Salary sacrifice Pension entitlement

Salary sacrifice vehicle scheme

Qualifications

• Proven competence in the role and willingness to undertake qualifications.

Responsibilities

• Coordinate nurses and care workers to deliver top-quality care.
• Review and update care plans and risk assessments regularly.
• Monitor service quality and report to management.

Skills

Communication

Organisational Skills

Problem Solving

Education

Level 2 in Health and Social Care

Job description

Complex Care Coordinator

Location: Hull - Office Based

Salary: £28,000 per Year

We’re looking for passionate, proactive Complex Care Coordinator to join an established and highly accredited Healthcare provider in the UK.

This role involves monitoring and reviewing care plans, coordinating nurses and care workers, and ensuring efficient allocation of care visits. You will be responsible for the seamless operation of a wide geographical area, ensuring high standards of care and supervision.

Good to Know:

• Competitive pay: £28,000 per Year
• 4:3 Shift Pattern,
• This is a non-clinical, office-based role
• Essential: You will require Level 2 in Health and Social Care or above / or Proven competence in the role and willing to undertake qualifications.

Benefits:

• Health cash plan
• Subsidised Gym membership
• Employee Assistance Programme
• Access to Health 365 including virtual GP
• Salary sacrifice Pension entitlement
• Salary sacrifice vehicle scheme

Key Responsibilities

• Coordinate nurses and care workers to deliver top-quality care.
• Address and resolve day-to-day issues raised by service users.
• Handle enquiries from nurses and carers, escalating when necessary.
• Use Careplanner to fill unassigned shifts promptly and effectively.
• Ensure no shift goes unfilled, possibly attending shifts at short notice.
• Review and update care plans and risk assessments regularly.
• Conduct staff interviews, matching skills and experience with service user needs.
• Monitor service quality and report to management to maintain high standards.
• Report changes in service users' health and support needs.
• Identify and address potential abuse situations, reporting to the Registered Manager.
• Collaborate with other care agencies and service providers.
• Promote the organisation positively and identify business development opportunities.
• Undertake tasks as directed by the Registered Manager.

About you:

• High personal standards and ability to perform under pressure.
• Excellent communication skills for handling challenging situations.
• Strong organisational and time management skills.
• Focus on continuous professional development and problem-solving.
• Effective relationship-building with external partners.
• Commitment to working unsociable hours when necessary.

This position requires flexibility, as our services operate 24/7. You will also participate in the ‘on-call’ rota, providing emergency support as needed.

If you are passionate about providing the highest standard of care and support, we encourage you to apply for this integral role within our team.

To apply:

Simply click Apply or Call/email George on 07712653652/ [e-mail]