CRM & Company Administrator

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Birmingham is seeking a CRM & Company Administrator to manage customer accounts, handle debt collection, and perform office administration. This role offers full-time or part-time options, with opportunities for professional growth and a supportive work environment. Ideal candidates will possess strong customer service skills and attention to detail, with training provided on the CRM system.

Benefits

Company Pensions

Company Perk Scheme

Free Parking

Full Training on CRM

Opportunities for Professional Growth

Qualifications

• Experience with credit control processes.
• Familiarity with CRM systems and willingness to learn new tools.

Responsibilities

• Manage customer accounts and schedule deliveries using CRM.
• Handle credit control processes and communicate with customers for debts.
• Perform general office administration and maintain records.

Skills

Customer Service

Attention to Detail

Problem Solving

Team Player

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

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CRM & Company Administrator | Birmingham – Water Orton | Full Time / Part Time | Office-Based | 45 hours per week ( 8:00 am till 5:00 pm) | £25,000 - £30,000 per year

Our client is looking for a highly organised and motivated individual to take on a dynamic role that combines CRM management, office administration, and debt collection. This is an excellent opportunity for someone looking to grow within a company that values customer service and operational efficiency.

Please note- This role could also be offered as a part-time position or job share, making it suitable for two people to split the responsibilities.

Are you the right person for the job?

• High customer service skills and a desire to help
• Excellent attention to detail and the ability to solve problems
• Familiarity with CRM systems and a willingness to learn new tools
• Experience with credit control processes
• A drive for paperless operations and organisational efficiency
• Proficiency in Microsoft Word, Excel, and Teams
• A team player attitude who can also work independently

What will your role look like?

• CRM Management: Using the CRM system to manage customer accounts, raise tickets, and schedule future deliveries
• Administration: General office administration, including maintaining clean and organised records (both digital and physical), and ensuring adherence to job KPIs
• Debt Collection: Handling credit control processes, managing overdue payments, and communicating with customers to collect debts when required
• Managing incoming calls and customer queries, directing them as necessary
• Assisting in a collaborative team environment to ensure smooth daily operations

What can you expect in return?

• Company Pensions and a company perk scheme are available
• Free parking with a security camera cover
• Full training on the CRM system, both in-house and external
• Opportunities for professional growth and development within the company

Interview Process

The interview process consists of two stages before an offer is made, if successful. The first stage is a 15-20 minute tele interview, followed by a 30-minute in-person interview as the second stage. Feedback will only be provided for candidates who attend the in-person interview.

Our client requires both a CV and a cover letter for your application. The position is available immediately for the right candidate.

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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