Call Centre Sales Agent, Malmaison Hotel Du Vin, Birmingham

Hotel Du Vin; Birmingham; On-site; GBP 25,000 - 36,000; Full time

Job summary

A leading hotel group is seeking a Call Centre Sales Agent for its Birmingham office. The role involves handling customer inquiries, maximizing sales conversions, and ensuring exceptional service across its properties. Competitive salary with incentives and generous benefits are offered, including discounted room rates and career development programs.

Benefits

Discounted staff room rates

50% off best available rate for friends and family

35% off dining

Fully funded apprenticeship programs

High street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• 6 months or more experience in a customer service role preferred.
• Natural enthusiasm for customer service and confidence in phone communication.
• Basic computer skills and good listening skills.

Responsibilities

• Handle customer inquiries and maximize conversions.
• Showcase hotels and services to create memorable experiences.
• Ensure top-notch service for guests.

Skills

Customer service experience

Attention to detail

Confidence in communication

Problem-solving skills

Job description

Job title: Call Centre Sales Agent, Malmaison Hotel Du Vin, Birmingham

Rate of pay / Hours: £25,800 Basic up to £6000 Incentive Plus Generous Company Benefits, Training & Development

Contract type:

Location:

This role is shift-based, working 5 days from 7, with some weekend work expected.

Let’s get straight to the point… Are you looking for a change? Want to make your mark? Keen to blend business with pleasure? Think differently and aim for the best? This could be your lucky day!

We are seeking a new team member to join our central office in Birmingham. As a Reservations Sales Agent, you’ll represent our 37 Malmaison and Hotel du Vin properties across the UK.

Your responsibilities will include talking to customers, handling inquiries, maximizing conversions, and showcasing our hotels and services. Creating memorable experiences for our guests will be your top priority, ensuring they receive top-notch service every time.

Ideally, you will have…

• Experience in a customer service role (6 months or more preferred)
• A natural enthusiasm for customer service
• Confidence when speaking to customers on the phone
• Great attention to detail and a passion for customer care
• A drive to succeed and meet targets
• Basic computer skills and good listening skills
• Quick thinking, initiative, and problem-solving skills

In addition to competitive pay, we offer:

• Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality, starting from £65 per night
• 50% off best available rate for friends and family
• 35% off dining in our Brasseries and Bistros
• Fully funded apprenticeship programs to support your career development
• High street discounts on shops, experiences, holidays, and more
• Cycle to work scheme – save up to 40% on bikes
• Healthcare Cash Plans – dental, optical, medical from £5/month
• Referral schemes paying up to £1500
• Smart uniform
• Wellness & National Campaign Days promoting activities like Pay Day Lunches, Mental Health Awareness, and more
• Wagestream – instant access to earned wages, financial tips, and savings options
• Complimentary stays on your 1st, 3rd, and 5th anniversaries, including Dinner, Bed & Breakfast
• Support for The Brain Charity, aiding neurological health
• Employee Assistance Programme – free, confidential advice 24/7 for you and your family

Our Sustainability Goals include:

• 100% renewable electricity, mainly from UK wind farms
• Recycling at least 70% of hotel waste
• Eco-friendly cleaning systems in bedrooms and kitchens
• Volunteering for sustainable charities two days per year, paid

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications from all qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.