Call Centre Sales Agent, Malmaison Hotel Du Vin, Birmingham

Malmaison Belfast; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel group is seeking a Call Centre Sales Agent in Birmingham. This role involves engaging with customers, handling enquiries, and ensuring outstanding service while working in a dynamic environment. Ideal candidates will have a strong background in customer service and a passion for hospitality.

Benefits

Generous company benefits

Training & Development

Qualifications

• 6 months or more in a customer services role.
• Confidence in speaking to customers on the phone.
• Ability to navigate a computer effectively.

Responsibilities

• Handle customer enquiries and maximise conversion.
• Showcase hotels and services to create great guest experiences.
• Ensure top-notch service for guests.

Skills

Customer service

Attention to detail

Problem solving

Communication

Job description

Job title: Call Centre Sales Agent, Malmaison Hotel Du Vin, Birmingham

Rate of pay / Hours: £25,800 Basic up to £6000 Incentive Plus Generous Company Benefits, Training & Development

Contract type:

Location:

This role is shift based working 5 days from 7. Some weekend work is to be expected.

So, let’s cut to the chase… are you looking for a change? Wanting to make your mark? Keen to mix business with pleasure? Think differently and don’t settle for anything less than the best? Well, it would appear this may be your lucky day!

We are looking for a new team member to join our central office in Birmingham. As a Reservations Sales Agent, you’ll be working on behalf of the 37 Malmaison and Hotel du Vin properties we currently have across the UK.

From talking to customers and handling enquiries to maximising conversion and showcasing our fabulous hotels and services, making great experiences happen for our guests will be your top priority. Doing whatever you can to ensure they get the top-notch service they deserve, every time.

You will (ideally!) have…

• a background in a customer services role (6 months or more would be great)
• a natural enthusiasm for customer service
• lashings of confidence when speaking to customers on the phone
• great attention for detail and a passion for customer care
• a hunger to succeed and meet targets
• be able to find your way around a computer goes without saying, along with good listening skills as well
• you’ll need to be a quick thinker with plenty of initiative and good problem solving skills