Field Service Engineer, North East UK

Stryker; Blackburn; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global medical technology company is seeking a Field Service Engineer to provide maintenance and repair services on Stryker’s products in the North East UK. The role involves delivering technical support, ensuring compliance with regulations, and fostering customer relationships. Ideal candidates will have a degree in engineering or medical electronics and proficiency in IT tools.

Qualifications

• Up to 1 year experience in medical electronics or healthcare environments.
• Proficiency in IT tools and good mechanical skills.
• Ability to build relationships with customers.

Responsibilities

• Repair and maintain Stryker products and perform installations.
• Deliver technical training and document service activities.
• Assist with product recalls and ensure compliance with quality systems.

Skills

Analytical problem solving

Collaboration

Technical support

Education

Degree in engineering or medical electronics

Tools

Microsoft Office

Lotus Notes

MFG/Pro

PS3

Outlook

Job description

Work Flexibility: Field-based

Field Service Engineer

Region covered: North East UK

Position summary

The Field Service Engineer is responsible for maintaining professional and profitable repair and preventive maintenance services on Stryker’s products, ensuring compliance with quality systems and manufacturer specifications. The role involves delivering technical assistance at customer sites and providing documentation to internal and external customers.

Who we want

• Collaborative partners: People who build and leverage cross-functional relationships to bring together ideas, data, and insights to drive continuous improvement.

• Analytical problem solvers: Individuals who go beyond fixing issues to identify root causes, evaluate solutions, and recommend comprehensive upgrades to prevent future problems.

• Dedicated achievers: People who thrive in fast-paced environments and are committed to completing projects that meet regulations and expectations.

What you will do

1. Repair and check electronic/mechanical Stryker products.

2. Complete annual checks and calibrations according to MDR on customer sites.

3. Utilize software and technological tools to maintain records and access technical information.

4. Assist regulatory affairs and customers with product recalls, field safety notices, and field action notices.

5. Fulfill service contracts with planned maintenance.

6. Deliver technical training to internal and external stakeholders.

7. Perform installation of Stryker systems at customer sites.

8. Perform software and hardware upgrades.

9. Document service activities thoroughly for internal and external reference.

10. Ensure traceability of all field-based Stryker products through reporting tools.

11. Provide technical support to internal and external customers.

12. Escalate opportunities and issues in team meetings.

13. Follow up diligently on all customer-initiated issues.

14. Ensure services are invoiced if not under warranty.

15. Schedule customer visits in cooperation with customer service.

What you need

• Degree in engineering, medical electronics, camera technology, or relevant experience in one of the following areas:

• Electrical, electronic, telecommunications, mechanical, or software engineering.

• Medical physics or technology subjects.

• Proficiency in IT tools (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook).

• Up to 1 year experience in medical electronics with good mechanical skills.

• Up to 1 year experience in hospital or healthcare environments.

• IT experience at an administrative and technical level.

• Ability to build relationships with internal and external customers to foster brand loyalty.

Who are Stryker

Stryker is a leading global medical technology company dedicated to making healthcare better. We offer a diverse portfolio of innovative products across orthopaedics, medical and surgical, neurotechnology, and spine. Our products are available in over 100 countries. For more information, visit www.stryker.com.

Travel Percentage: 100%