ED Administration Coordinator

NHS; Southall; On-site; GBP 22,000 - 26,000; Full time

Job summary

An exciting opportunity has arisen for a Band 3 - ED Administration Coordinator within the Emergency Department at NHS. The role involves providing administrative support, ensuring excellent customer service, and working collaboratively with the ED team to facilitate smooth operations. This position requires effective communication skills and the ability to work under pressure in a dynamic environment.

Qualifications

• Motivated and committed individual.
• Dynamic and forward-thinking.
• Excellent customer service skills.

Responsibilities

• Provide comprehensive administrative support.
• Serve as the first point of contact for patients and visitors.
• Adhere to Trust policies regarding patient information.

Skills

Effective communication

Customer service

Team player

Ability to work under pressure

Job description

Job summary

An exciting opportunity has arisen for a Band 3 - ED Administration Coordinator to work within the Emergency Department (ED).

We are seeking a motivated, committed, dynamic, and forward-thinking individual to join our reputable administrative team within the Emergency Department.

The post holder should have effective communication skills, the ability to work under pressure, be a good team player, and possess excellent customer service skills to support the smooth running of the department.

This role requires working shift patterns to ensure 24/7 coverage of the department.

The post holder will adhere to Trust policies regarding patient information and Data Protection Act 1998 compliance.

Main duties of the job

The post holder will provide comprehensive administrative support and serve as the first point of contact for patients and visitors attending the Emergency Department, demonstrating professionalism, care, courtesy, and respect when greeting patients.

Key Relationships

The post holder will work as part of the ED administration team and collaborate closely with:

• ED General Manager
• ED Service Manager
• ED Assistant Service Manager
• ED Reception/Admin Manager
• ED Consultants
• ED Doctors
• ED Nurses
• ED Matrons

About us

London North West University Healthcare NHS Trust (LNWH) cares for the communities of Brent, Ealing, Harrow, and beyond.

Our team of over 8,200 clinical and support staff serve a diverse population of nearly one million people.

We operate major acute services at:

• Northwick Park Hospital: Home to one of the busiest emergency departments in the country, offering a full range of services including a top-rated hyper-acute stroke unit and a specialized rehabilitation unit.
• St Mark's Hospital: An internationally renowned specialist center for bowel disease.
• Ealing Hospital: A busy district general hospital with a 24/7 emergency department and urgent care center, along with Meadow House Hospice.
• Central Middlesex Hospital: Our planned care site with surgical and outpatient services, co-located with an urgent care center.

We are also a university teaching NHS trust, playing a vital role in training future clinicians and advancing research benefits to the public.