Ecommerce Trading Manager (Maternity Cover)

Theory; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Ecommerce Trading Manager, where you will play a crucial role in shaping the online shopping experience. In this dynamic position, you'll lead a talented team, develop strategic trade plans, and collaborate with various departments to drive sales and enhance customer engagement. Your data-driven insights will help optimize performance and ensure the success of campaigns and product launches. This is an exciting opportunity to make a significant impact in a vibrant and innovative retail environment, perfect for those passionate about fashion and digital commerce.

Qualifications

• Experience in online retail, especially in luxury fashion.
• Strong analytical skills to drive decisions based on data.

Responsibilities

• Manage ecommerce trading calendar and align with multiple teams.
• Analyze sales metrics to drive decision making and reach targets.

Skills

Ecommerce Management

Data Analysis

Digital Marketing

Customer Journey Planning

Communication Skills

Leadership

Project Management

Education

Bachelor's Degree

Relevant Certifications

Tools

Google Analytics

CRM Software

Ecommerce Platforms

Job description

Ecommerce Trading Manager (Maternity Cover)

Join to apply for the Ecommerce Trading Manager (Maternity Cover) role at Theory

Ecommerce Trading Manager (Maternity Cover)

Join to apply for the Ecommerce Trading Manager (Maternity Cover) role at Theory

At Theory, we create clothes that matter that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product.

In 2004, Theory was acquired by Fast Retailing, spurring the international expansion of the brand. Operating 440 stores worldwide today, Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.

The Role

An exciting opportunity has arisen to join the growing Ecommerce team. The Ecommerce Trading Manager will be pivotal to executing the business strategy and trade plans, reaching business goals, and delivering game-changer projects. Reporting to the Head of Ecommerce UK/EU, you will work closely with key stakeholders such as Digital Marketing, CRM, Content, Client services, Finance, Logistics as well as Buying & Merchandising teams. Being data driven in your approach and understand the digital customer are a must. You will be responsible for analyzing the key metrics across sales, conversion, AOV, returns and conversion to drive your decision making and reach targets. In addition to managing and trading the websites, you’ll mentor and coach your team made of 2 direct reports.

Trading

• Own and develop the local ecommerce trading calendar, collaborating across multiple teams and touchpoints to align on objectives and ensure consistency of message.
• Deliver the strategic direction for upcoming campaigns, promotions, and new product launches.
• Develop the weekly, monthly, and seasonal trade plans in-line with revenue, margins, and commercial ambitions.
• Lead trade meetings to review performance as well as looking ahead, identifying commercial opportunities to leverage growth and deliver sales targets.
• Monitor and react to performance, driving initiatives to increase conversion and KPIs.
• Lead post-campaigns analysis and draw out insights & recommendations for future
• Manage weekly and monthly forecasting of sales KPIs, for Finance and Global BI teams.
• Hold regular meetings with each key stakeholder and be in alignment with Global team to develop a clear action plan to maximise local ecommerce performance.
• Work closely with the digital, CRM and customer care teams to align business planning.
• Plan monthly email campaigns in collaborations with the DMK team to ensure alignment with promotional calendar, to support key messaging and to meet commercial targets for that channel. Collaborate with Buying and Merchandising on range availability and to identify product opportunities to support traffic driving activities, with a focus on improving CVR and profitability.
• Responsible for managing the site architecture and maintaining the site taxonomy to achieve better conversion rates and KPIs online.
• Mentor and support the team to deliver best-in-class execution of all onsite activity.
• Support Client Services with sales analysis and insights to direct attention to opportunities.

Content

• Create and plan a detailed content UKEU strategy that aligns Global campaigns with regional business goals.
• Coordinate and brief all content related requests, ensuring smooth execution and high-quality output for strong audience interaction and reach.
• Collaborate with the Global Creative team to guarantee all content is delivered on time.
• Overseeing campaign and product management in collaboration with the E-commerce Trading and Merchandising Coordinator, ensuring site content, and new products are published on time.

Product management & projects

• Drive the website roadmap across all European sites.
• Partner with global product managers to ensure local development requirements are considered and understood; so that initiatives meet both business objectives and European customer expectations.
• Identify and communicate bugs, and test, feedback on, and validate all resolved tickets.
• Manage our return portal: build relationship, organize QBR, build out returns and shipping rules in collaboration with Customer services.
• Implement transformation projects such as online exchanges, last mile delivery proposition and other business development opportunities to support growth.
• Managing ecommerce projects roll out throughout the UK & EU markets, perfecting the client experience and performance. Adding best in class services and personalization for high value clients.
• Implement and manage omnichannel projects to support Theory’s footprint expansion in collaboration with Customer care and Retail ops teams.

Key skills and experience required

• Demonstrable experience within an online retail environment, preferably within the premium or luxury fashion retail industry.
• Passionate about fashion, digital and innovation.
• Entrepreneurial, results driven, self-driven, strong communication, proactive, and innovative.
• Data driven to support decision making and clear understanding of the importance of customer journey planning.
• Expert on how to measure an e-commerce business, ability to synthesizing actionable insights.
• Obsessed with customers, creative and innovative, always looks for creative ways to generate new sales or to improve current activities.
• Demonstrable communication skills, able to effectively anticipate and respond to needs and requirements at all levels.
• Experience of leading site merchandising, always looking to drive the maximum conversion through the tools at your disposal.
• Excellent interpersonal skills with the ability to establish professional working relationships with both internal & external contacts.
• Strong reporting background - from weekly top-line reporting, to in-depth campaign analysis.
• Pro-active, highly organized, able to work to tight deadlines and have excellent attention to detail.
• Analytical and commercially minded; methodical and high attention to detail
• Demonstrable leadership skills, able to engage, motivate and inspire tea.
• Collaborative, able to understand and interpret needs to drive results.
• Methodical and measured, able to rationalize and plan responses to data in accordance with business needs and team capacity.
• European language is a plus.

We regret that due to the high volume of applications we are unable to acknowledge every application. Please bear in mind that if you are selected for an interview, we will contact you within the next 14 days. However, if we think that your skills and qualifications may be suitable for other similar positions, we may hold your details on our database and contact you in the future.

Theory is an inclusive employer, and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background.

We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site: https://www.fastretailing.com/eng/privacy/eurecruitment.html.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Temporary

Job function

• Industries

  Retail Apparel and Fashion and Retail Luxury Goods and Jewelry

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