Ecommerce Trading Manager
Seiko UK Limited
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Benefits offered by this job
Job summary
Seiko UK Limited, the UK subsidiary of Seiko Watch Corporation, is seeking an Ecommerce Trading Manager to oversee day-to-day website performance and commercial activity from our Maidenhead Head Office. You will manage merchandising, pricing, stock, and online customer journeys to maximise sales and conversions.
Working with internal teams and external partners, you will deliver analytics, testing, and new ecommerce initiatives across Seiko, Grand Seiko, Lorus, Seiko Clocks and related customer
Qualifications
- Experience in ecommerce trading or digital commercial operations.
- Understanding of website merchandising and online customer journeys.
- Experience with analytics tools, including GA4.
Responsibilities
- Ecommerce trading, website management and performance reporting.
- Product and asset uploads, pricing, stock management and website merchandising.
- Site search, conversion optimisation, A/B testing and customer journey improvements.
- Website content, UX, Sitecore and technical issue resolution.
- Creating SKU descriptions, banners and resizing imagery for digital platforms.
- GDPR preferences and first-party data capture management.
- Website integrations, analytics and external agency management.
- Grand Seiko GS9 club website content, functionality and customer database.
- Cross-functional reporting, sharing online insights with Sales and wider business support.
Skills
Education
Tools
Job description
Seiko UK Limited is the wholly owned UK subsidiary of Seiko Watch Corporation, operating from Maidenhead since 1985 and serving the UK and Ireland markets. The company manages sales, marketing, service, and repair for Grand Seiko, Seiko, Lorus watches, and Seiko clocks, and operates a Grand Seiko Boutique on New Bond Street in London. As a global watchmaker established in 1881, Seiko is known for pioneering innovations and comprehensive in-house manufacturing across Quartz, Kinetic, Mechanical, Spring Drive, Solar, and GPS Solar technologies. Seiko UK Limited also includes Seiko Sports Technologies, a global leader in sports timing technology and a long-standing timekeeping partner to World Athletics. The successful applicant will join a heritage brand that combines tradition, innovation, and high-quality timekeeping solutions across diverse price points.
The Ecommerce Trading Manager will be responsible for the day-to-day management and commercial performance of Seiko UK’s websites, ensuring an effective online customer experience; maximising sales and conversion. Working closely with internal teams and external partners, and reporting to the Head of Marketing the role delivers website merchandising, trading optimisation, performance analysis and implementing new ecommerce initiatives across Seiko, Grand Seiko, Lorus, Seiko Clocks and the Customer Service website. This is a full time role based atour Head Office in Maidenhead.
- Product and asset uploads, pricing, stock management and website merchandising
- Site search, conversion optimisation, A/B testing and customer journey improvements
- Website content, UX, Sitecore and technical issue resolution
- Creating SKU descriptions, banners and resizing/adapting imagery for digital platforms
- Customer consent, GDPR preferences and first-party data capture management
- Website integrations, analytics and external agency management
- Grand Seiko GS9 club website content, functionality and customer database
- Cross-functional reporting, sharing online insights with Sales and wider business support
- Personalisation, product recommendations and AI-powered search
- SEO, GEO, AEO and website accessibility
- Online reviews, user-generated content, vouchers and gift cards
- Digital customer engagement, incl TikTok Shop, WhatsApp, SMS and Meta direct messages
- Online personal shopping, appointment booking and customer service website development
- Accurate and timely website management
- Excellent online customer experience
- Successful delivery of ecommerce initiatives
- Effective cross-functional collaboration
- Degree-level qualification or equivalent practical experience preferred
- Experience in ecommerce trading, website management or digital commercial operations
- Understanding of website merchandising, product management and online customer journeys
- Experience using analytics and reporting tools, including GA4
- Knowledge of conversion optimisation, A/B testing and website UX
- Experience with content management systems; Sitecore desirable
- Experience with e-commerce platforms, particularly WooCommerce and Shopify
- Adobe Photoshop or other resizing software knowledge
- Understanding of SEO, personalisation and emerging ecommerce technologies
- Strong analytical skills, with the ability to interpret data and make commercial recommendations
- Strong Microsoft Office skills, particularly PowerPoint, Word, Outlook and Excel
- Experience managing projects, agencies and multiple stakeholder relationships
- Highly organised and detail-conscious, able to manage multiple priorities and deadlines
- Commercially minded, analytical and focused on results
- Customer-focused, with a commitment to delivering an excellent online experience
- Proactive and solutions-oriented, identifying opportunities to improve performance
- Collaborative and confident working with internal teams and external partners
- Adaptable and comfortable working in a fast-moving digital environment
- Self-motivated, with a willingness to take ownership and drive continuous improvement
- Competitive Salary & Bonus
- Company pension
- Life insurance
- Private medical insurance
- Company Sick pay
- Holiday Purchase Scheme
- Christmas Office Closure (3 days additional paid leave during office closure)
- EV Car Scheme
- Cycle to work scheme
- Employee discount, staff watches & long service awards
- Enhanced family friendly leave
- Free flu jabs
- Free On-site parking at Head Office, Maidenhead
Seiko UK is an equal opportunities employer. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process
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