eCommerce Product Manager

GSF Car Parts Limited; Wolverhampton; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading automotive parts distributor in the UK is seeking an Ecommerce Product Support Manager to enhance product support and customer satisfaction. The role involves liaising with suppliers, analyzing product performance, and collaborating across teams. The ideal candidate will have strong problem-solving and communication skills, and experience with cataloguing systems. This position offers an exciting opportunity in a fast-paced environment focused on product excellence.

Qualifications

• Excellent problem-solving and diagnostic skills.
• Proven ability to manage supplier relationships.
• Strong communication and presentation abilities.

Responsibilities

• Liaise with suppliers and manufacturers on product issues.
• Monitor product performance and customer feedback.
• Support teams with technical data and product launches.

Skills

Problem-solving skills

Supplier management

Communication skills

Team leadership

Excel proficiency

Job description

About The Role

Role Overview

The Ecommerce Product Support Manager will play a key role in ensuring that GSF’s extensive product range is fully supported from both a technical and customer perspective. You’ll be responsible for providing expert product knowledge, technical assistance, and issue resolution to internal teams, suppliers, and customers.

You will act as the link between the product, sales, and supplier teams — ensuring the right information and support are available to deliver a first-class customer experience.

Key Responsibilities

• Supplier Liaison: Work closely with suppliers and manufacturers to resolve quality, product data and stock feed issues.
• Data & Reporting: Monitor product performance, customer feedback, and technical trends to identify improvement opportunities.
• Cross-Functional Collaboration: Support the product, procurement, and marketing teams with accurate technical data, product launches, and cataloguing information.
• Customer Focus: Ensure all product support activities enhance customer satisfaction, reduce returns, and reinforce GSF’s reputation for quality and reliability.
• Reviewing lost sales and conversion data to support development of product offer.
• Ownership of Product data maintenance via various systems, including Autopart and Product Information Management System (PIMS), to support sales channels.
• Working with the Pricing team to ensure that the product pricing is positioned correctly for the market while maximising the volume vs revenue mix.
• Supporting Marketing in the development of compelling product material and promotional campaigns to drive sales.

About You

Key Skills & Competencies

Key Skills

• Excellent problem-solving and diagnostic skills
• Proven ability to manage supplier relationships
• Strong communication and presentation abilities
• Confident in leading teams and managing workloads effectively
• Good working knowledge of cataloguing systems and product databases
• Strong analytical skills with proficiency in Excel or similar data analysis tools.

Desirable

• Experience with electronic parts catalogues (e.g., TecDoc, MAM)
• Understanding of automotive systems and vehicle applications
• Previous experience in a distribution or retail

Personal Attribute

• Customer-focused with a passion for product excellence
• Analytical mindset with attention to detail
• Proactive and solution-driven
• Strong collaborator with a hands-on approachAbility to manage multiple priorities in a fast-paced environment

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 205 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure #INDGSF