Ecommerce Optimisation Specialist - 12 Fixed Term Contract

Sephora; West End; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private healthcare

Life assurance

Private pension

Competitive pay

Annual salary reviews

Employee discount

Birthday day off

Wellbeing platform

LVMH Heart Fund

Generous holiday allowance

Job summary

SEPHORA UK is seeking an E-commerce Optimisation Specialist to lead site merchandising and search. You’ll work with cross-functional partners to enhance customer experience and drive performance across our omni-channel presence.

You will use tools like Dynamic Yield, Fredhopper and Algolia, support day-to-day site operations, and contribute to web and app innovation within a fast-paced marketing & ecommerce environment.

Qualifications

• Proven e-commerce experience with site merchandising, A/B testing and personalisation.
• Direct experience with Dynamic Yield and/or Fredhopper is preferred.
• Strong analytical skills with ecommerce analytics experience.

Responsibilities

• Lead the Site Merchandising and Search strategy year-round, with peak period focus.
• Train and guide supporting team members to deliver strong commercial merchandising.
• Support trading calendar promotions and brand/product launches through merchandising and messaging.
• Utilise merchandising tools to optimize product listings, search results and cross-sell areas.
• Review dashboards and contribute to reporting to track KPIs and opportunities.
• Liaise with Fredhopper and other partners to drive innovation and industry trends.
• Support delivery of A/B testing and personalisation initiatives with senior team.

Skills

Site merchandising

A/B testing

Personalisation

Analytical skills

Tools

Dynamic Yield

Fredhopper

Algolia

Job description

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

The Opportunity

This is an exciting opportunity to join SEPHORA UK as an E-commerce Optimisation Specialist, playing a key role in our innovative Marketing & E-commerce Team. This dynamic role is pivotal in delivering our Site Merchandising, Search and Personalisation strategy to drive performance, enhance customer experience, and unlock the full potential of our omni-channel presence.

As an integral part of the team, you’ll work closely with cross-functional partners and cutting-edge tools like Dynamic Yield, Fredhopper, and Algolia to consistently support with day-to-day site operations governed by the trading calendar, as well as play a supporting role in web and app innovation.

What you’ll be doing…

• -Lead the Site Merchandising and Search strategy year-round, with a dedicated focus in peak periods.
• -Train and guide supporting team members to deliver strong commercial merchandising in line with business priorities.
• -Support the trading calendar’s key promotion, brand and product launches through merchandising and messaging, applying personalisation where relevant.
• -Utilise merchandising tools to deliver optimisation across product listings, search results, and cross-sell areas.
• -Regularly review dashboards and support with innovation in reporting, to understand impact on key business objectives. Track performance KPIs and identify areas of opportunity.
• -Act as a key liaison with Fredhopper and other partners, maintaining strong relationships to drive innovation and stay ahead of industry trends.
• -Support delivery of A/B testing and personalisation initiatives, alongside the Senior Optimisation and Personalisation Manager and Technical Optimisation Specialist.

What you’ll bring…

You’re a motivated, technically minded professional who thrives in a fast-paced, collaborative environment. You’ll bring a passion for E-commerce, a deep understanding of site merchandising, and the ability to drive meaningful results. You will also bring…

• -Proven E-commerce experience, with expertise in site merchandising, A/B testing, and personalisation. Direct experience with Dynamic Yield and/or Fredhopper is preferred.
• -Technical proficiency, including the ability to adapt quickly to new tools.
• -Exceptional attention to detail, with a strong focus on quality and accuracy.
• -The ability to manage competing priorities and deliver high-quality work in a fast-paced environment.
• -Exceptional organisational and project management skills, with the ability to juggle multiple priorities and meet deadlines.
• -Strong analytical skills with experience in E-commerce analytics tools and the ability to extract actionable insights.
• -Commercial and results-driven mindset with a focus on profitability and performance.
• -Excellent communication skills to collaborate cross-functionally and manage both internal and external stakeholders effectively.

Beautiful Benefits at SEPHORA UK

• -Private Healthcare, Life Assurance and Private Pension from day one.
• -Competitive pay that grows with you, including annual salary reviews.
• -A generous employee discount across the world’s best beauty brands.
• -A paid day off on your birthday.
• -Access to a wellbeing and perks platform.
• -LVMH Heart Fund support.
• -Generous holiday allowance, with the option to buy more.
• -And more…

Together, we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

We welcome applications from all suitably qualified candidates. Please note that we are unable to provide visa sponsorship for this role, so applicants must have the right to work in the UK at the start of employment and will be asked to provide relevant evidence.