eCommerce Migrations Director UK & ROI

Global Payments Inc.; Cambridge; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work environment

Broad responsibilities

Charity time

Wellbeing benefits

Job summary

Global Payments Inc. is seeking an eCommerce Migrations Director to lead migration delivery across the UK & ROI, shaping teams, processes, and delivery frameworks for migrating customers onto Worldpay eCommerce and associated CNP solutions.

This is a people‑led leadership role with broad influence across sales, growth, professional services, and technology, responsible for planning, executing, and scaling migrations with strong customer outcomes and commercial value.

Qualifications

• Experience leading teams through migrations, platforms transitions, or large‑scale customer changes.
• People‑first leadership approach with coaching of managers and delivery teams.
• Strong organisational skills across multiple workstreams.

Responsibilities

• Lead the eCommerce Migrations function across UK & ROI.
• Build, develop, and coach teams responsible for migration delivery, activation support, and migration‑related sales support.
• Define and implement migration strategies balancing customer experience, delivery capacity, and business priorities.
• Ensure migrations lead to real adoption of Worldpay eCommerce and CNP capabilities, not just technical completion.
• Collaborate with Sales, Growth, Professional Services, Product, and Technology for clear ownership and smooth handover.
• Establish migration operating rhythms, governance, and escalation points.
• Use performance data to identify risks, remove friction, and improve outcomes.
• Act as a senior escalation point for complex migrations.

Skills

Leadership

Migration delivery

Cross-functional

Data-driven

Stakeholder management

Job description

Global Payments is transitioning and expanding its eCommerce and digital payments capabilities across the UK & ROI. As eCommerce Migrations Director, you will lead the teams, ways of working, and delivery frameworks responsible for migrating existing customers onto Worldpay eCommerce and associated card‑not‑present (CNP) solutions.

This is a people‑led leadership role with broad influence across sales channels, growth teams, professional services, and technology. You will shape how customer migrations are planned, executed, and scaled—ensuring platform transitions deliver successful activation, strong customer outcomes, and sustainable commercial value.

What You’ll Do

• Lead the eCommerce Migrations function across UK & ROI.
• Build, develop, and coach teams responsible for migration delivery, activation support, and migration‑related sales support.
• Define and implement migration strategies that balance customer experience, delivery capacity, and business priorities.
• Ensure migrations result in real adoption and usage of Worldpay eCommerce and CNP capabilities, not just technical completion.
• Work closely with Sales, Growth, Professional Services, Product, and Technology teams to ensure clear ownership and smooth handover throughout the migration journey.
• Establish clear migration operating rhythms, governance, and escalation points.
• Use performance data and insight to identify risks, remove friction, and continuously improve migration outcomes.
• Act as a senior point of escalation for complex or high‑risk customer migrations.

What Success Looks Like

• Priority customers successfully migrated to Worldpay eCommerce
• Strong post‑migration activation and usage rates
• Reduced migration‑related churn and customer risk
• Clear ownership, consistency, and predictability in migration delivery
• A scalable migration model that supports long‑term platform transition

What You Bring

• Experience leading teams through migrations, implementations, platform transitions, or large‑scale customer change
• A people‑first leadership approach, with confidence coaching managers and delivery teams
• Strong organisational and prioritisation skills across multiple workstreams
• Commercial awareness with a focus on customer retention and value creation
• Experience working cross‑functionally in complex, matrixed environments
• A practical, data‑informed approach to improving execution and outcomes

What We Offer You

• A multifaceted role with a high degree of responsibility and a broad spectrum of opportunities
• A modern and flexible work environment and a dedicated, motivated, and supportive team
• Time to support charities and give back to your community
• A fantastic range of benefits designed to help support your lifestyle and well-being

What Makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer.

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