Ecommerce Manager Japan

CIPS; Manchester; Vor Ort; GBP 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Annual leave 25 days

Enhanced maternity/paternity pay

Volunteer leave

On-site gym

Employee Assistance Programme (EAP)

Staff discount on THG brands

On-site staff shop

On-site barber

Zusammenfassung

THG is seeking an Ecommerce Manager for Japan to own digital trading performance and customer journey, driving growth and strategic execution across Japan. The role collaborates with marketing, product, and tech teams to optimise the ecommerce platform and promotions.

You will partner with paid media, CRM, SEO, and affiliates to maximise traffic and ROI, while localising content for Japanese consumers and aligning campaigns with sales objectives.

Qualifikationen

• Experience in ecommerce growth and digital performance
• Understanding of Japanese ecommerce trends and consumer behaviour
• Experience with CRO, A/B testing, and UX optimisation (preferred)

Aufgaben

• Develop and execute the ecommerce growth strategy for the Japan market
• Drive revenue growth, conversion optimisation, and customer acquisition initiatives
• Identify new commercial opportunities to increase online sales performance
• Manage day-to-day trading performance across the Japanese ecommerce platform
• Optimise product merchandising, site navigation, and landing pages
• Build promotional calendars aligned with seasonal campaigns and product launches
• Partner with paid media, CRM, SEO, and affiliate teams to maximise traffic and ROI
• Align digital marketing campaigns with ecommerce sales objectives
• Support customer retention and loyalty strategies
• Continuously improve website UX and customer purchase journey
• Analyse user behaviour and identify friction points impacting conversion
• Implement A/B testing and conversion rate optimisation initiatives
• Monitor ecommerce KPIs and analyse traffic, behaviour, and campaign performance
• Produce insights and recommendations to improve commercial performance
• Ensure all ecommerce content and campaigns are localised for Japanese consumers
• Monitor local market trends, competitor activity, and customer preferences
• Collaborate with global teams to adapt international strategies for the local market
• Experience in health, fitness, beauty, lifestyle, or FMCG brands
• Experience in DTC ecommerce brands
• Understanding of Japanese digital consumer behaviour and local ecommerce trends
• Experience with CRO, A/B testing, and UX optimisation
• Strong revenue ownership mentality
• Data-driven decision-making skills
• Entrepreneurial attitude with problem-solving ability
• Passion for ecommerce innovation and digital growth
• Ability to thrive in a fast-moving international environment
• Strong stakeholder management and leadership skills

Kenntnisse

Commercial mindset

Data-driven decisions

Entrepreneurial attitude

Ecommerce innovation

Fast-moving international environment

Stakeholder management

Jobbeschreibung

As Ecommerce Manager Japan, you will take ownership of Japan's digital trading performance and customer journey, ensuring best-in-class ecommerce execution., Ecommerce Strategy & Growth

Ecommerce Strategy & Growth

• Develop and execute the ecommerce growth strategy for the Japan market


• Drive revenue growth, conversion optimisation, and customer acquisition initiatives


• Identify new commercial opportunities to increase online sales performance

Website Trading & Merchandising

• Manage day-to-day trading performance across the Japanese ecommerce platform


• Optimise product merchandising, site navigation, and landing pages


• Build promotional calendars aligned with seasonal campaigns and product launches

Performance Marketing Collaboration

• Partner closely with paid media, CRM, SEO, and affiliate teams to maximise traffic and ROI


• Align digital marketing campaigns with ecommerce sales objectives


• Support customer retention and loyalty strategies

Customer Experience Optimisation

• Continuously improve website UX and customer purchase journey


• Analyse user behaviour and identify friction points impacting conversion


• Implement A/B testing and conversion rate optimisation initiatives

Data & Performance Analysis

• Monitor daily, weekly, and monthly ecommerce KPIs


• Analyse website traffic, customer behaviour, conversion funnel, and campaign performance


• Produce insights and recommendations to improve commercial performance

Market & Localisation Management

• Ensure all ecommerce content and campaigns are fully localised for Japanese consumers


• Monitor local market trends, competitor activity, and customer preferences


• Collaborate with global teams to adapt international strategies for the local market

Preferred

• Experience working in health, fitness, beauty, lifestyle, or FMCG brands


• Experience in DTC (Direct-to-Consumer) ecommerce brands


• Understanding of Japanese digital consumer behaviour and local ecommerce trends


• Experience with CRO, A/B testing, and UX optimisation

What You'll Bring

• Commercial mindset with strong revenue ownership mentality


• Data-driven decision-making skills


• Entrepreneurial attitude with strong problem-solving ability


• Passion for ecommerce innovation and digital growth


• Ability to thrive in a fast-moving international environment


• Strong stakeholder management and leadership skills

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster. What are you waiting for?

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Training & Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.


• Develop your expertise through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.


• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!


• Enhanced maternity and paternity pay, depending on length of service.


• Up to 10 days compassionate leave.


• Buy back up to 3 days each year.


• Unlock 2 days volunteer leave after 12 months

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.


• Access our 24/7 Employee Assistance Programme (EAP), which is provided by Bupa.


• State-of-the-art on-site gym.


• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.


• Subsidised bus pass from Manchester City Centre to our ICON office.


• Up to 50% staff discount on THG brands.


• On-site staff shop.


• Access to on-site barber.


• Know someone who would be perfect for THG? Refer them and get up to £1,000 when they pass their probation.


• Anniversary gifts when you hit 5 and 10 years of service.


• We are an equal opportunities employer.