Ecommerce Manager

Heur; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Employer pension up to 5%

Work from anywhere

Perks and discounts

Personal Development Fund

Job summary

Heur is seeking an experienced Ecommerce Manager to own trading performance and delivery for a portfolio of ecommerce clients. You will act as their primary ecommerce specialist and trusted advisor, driving commercial outcomes through data-driven merchandising and optimization.

You will develop and deliver quarterly roadmaps, plan homepage and product launches, monitor performance and present insights to clients.

Qualifications

• Strong knowledge of Shopify and ecommerce merchandising best practices.

Responsibilities

• Own the ecommerce trading performance and delivery for a portfolio of client accounts.
• Identify opportunities to improve trading performance, conversion, revenue and customer experience, and work with the wider squad to deliver them.
• Own the delivery of quarterly ecommerce roadmaps, ensuring strategic priorities are delivered on time and support measurable commercial outcomes.
• Plan and deliver homepage updates, landing pages, product launches and promotional campaigns aligned with client trading calendars.
• Monitor website performance, analyse trading trends and proactively recommend actions to improve ecommerce performance.
• Produce and present performance reports, insights and strategic recommendations to clients.
• Perform final QA on ecommerce deliverables before client release.
• Identify operational risks and resolve issues before they impact client delivery or trading activity.
• Coach and support Growth Coordinators through regular feedback, quality reviews and development.
• Contribute to continuous improvement of ecommerce processes, ways of working and best practice across the agency.

Job description

We are looking for an experienced Ecommerce Manager to join our growing team at Heur. In this role, you'll own the ecommerce trading performance and delivery for a portfolio of ecommerce clients, acting as their primary ecommerce specialist and trusted advisor.

What You Will Do

• Own the ecommerce trading performance and delivery for a portfolio of client accounts.
  
• Identify opportunities to improve trading performance, conversion, revenue and customer experience, and work with the wider squad to deliver them.
  
• Own the delivery of quarterly ecommerce roadmaps, ensuring strategic priorities are delivered on time and support measurable commercial outcomes.
  
• Plan and deliver homepage updates, landing pages, product launches and promotional campaigns aligned with client trading calendars.
  
• Monitor website performance, analyse trading trends and proactively recommend actions to improve ecommerce performance.
  
• Produce and present performance reports, insights and strategic recommendations to clients.
  
• Perform final QA on ecommerce deliverables before client release.
  
• Identify operational risks and resolve issues before they impact client delivery or trading activity.
  
• Coach and support Growth Coordinators through regular feedback, quality reviews and development.
  
• Contribute to continuous improvement of ecommerce processes, ways of working and best practice across the agency.

What You Will Need

• Strong knowledge of Shopify and ecommerce merchandising best practices.
  
• Experience developing ecommerce trading plans and optimisation strategies.
  
• Confident analysing ecommerce performance.
  
• Experience supporting testing and experimentation to improve ecommerce performance.
  
• Understanding of ecommerce tracking, commercial measurement and performance reporting.
  
• Excellent written, verbal and presentation skills.
  
• Comfortable managing multiple client accounts simultaneously.
  
• Commercial mindset with the ability to identify opportunities and translate data into practical recommendations.
• Previous experience within an agency or multi-brand ecommerce environment.
  
• Experience mentoring or supporting junior team members.
  
• GA4
  
• Shopify Analytics
  
• Google Search Console
  
• Looker Studio
  
• Heatmapping and session recording tools (e.g. Hotjar or Microsoft Clarity)
  
• AI tools to improve ecommerce workflows

What You Will Get

• Competitive salary, based on experience.
• Up to 5% employer pension contribution.
• Work from anywhere (realistic conditions apply).
• Access to perks, discounts, and regular social events.
• Personal Development Fund to keep you sharp and evolving.

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