Ecommerce Executive

THG; Manchester; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced maternity/paternity pay

Compassionate leave

Buy back up to 3 days

Volunteer leave

On-site gym

On-site physio

Staff discount on THG brands

Salary sacrifice for personal tech

Refer a friend £1000

Job summary

THG, a global ecommerce group based in Manchester, is seeking a data-driven role focused on website performance and trade plan execution. You will collaborate with key channels and categories to ensure banners are live and actions align with the business plan.

The role requires strong analytical skills with experience in BI tools and a customer-focused site experience. THG offers extensive employee benefits and growth opportunities.

Qualifications

• Demonstrates prioritisation under changing priorities with minimal support.
• Manages own workload and communicates concerns to managers.
• Collaborates to complete tasks and drive process improvements.
• Communicates clearly and concisely to varied audiences.
• Listens actively and contributes ideas in meetings.
• Shows a growth mindset by identifying knowledge gaps for improvement.
• Takes accountability with attention to detail and maintains professionalism.
• Models calm, positive leadership in all situations.

Responsibilities

• Supports overall website performance and ensures banners are live.
• Works with Manager to execute the trade plan across channels and categories.
• Understands KPI relationships (Revenue, GP, AOV, CVR, Traffic) and suggests actions.
• Maintains accurate site pages with a customer-journey focus and uses CSQ for decisions.
• Maintains alignment with Buying on GP metrics and actions.
• Delivers Missed Opps and Daily Performance reporting with insightful commentary.
• Owns responsibilities and seeks opportunities to broaden impact.

Skills

Prioritisation

Organisation

Collaboration

Communication

Active Listening

Growth Mindset

Accountability

Role Model

Tools

TeePee

Superset

Tableau

ContentSquare

Campaign Manager

GA

Job description

Supports overall performance of the website; ensures banners are live, GWPs actioned and performance is where it needs to be. Works with Manager to bring the trade plan to life, collaborating with key channels and categories.

• Systems: competently use TeePee, Superset, Tableau, ContentSquare, Campaign Manager and GA; can manipulate SQL queries with support.
• Offers: independently set up all offer types.
• KPIs: demonstrate strong understanding of Revenue, GP, AOV, CVR & Traffic and their relationship, suggesting actions to influence them.
• Site Execution: consistently strong accuracy and ownership of site pages with a customer-journey focus; use CSQ to inform decisions and monitor impact.
• GP & Buying: thorough understanding of GP metrics to drive the right actions; close relationship with Buying.
• Reporting: independently complete Missed Opps and Daily Performance reporting, with context to enhance commentary.
• Ownerships: thorough understanding of own role and responsibilities; actively look for ways to drive these areas.

What skills and experience do I need for this role?

• Prioritisation: reactive and responsive to changing priorities with minimal support.
• Organisation: effectively manage own workload, raising concerns to managers with sufficient notice.
• Collaboration: collaborate with others to complete tasks and support process improvements.
• Communication: clear, concise, audience-appropriate written and verbal communication.
• Active Listening: demonstrated in all meetings; actively participate and share ideas.
• Growth Mindset: proactively identify gaps in own knowledge with manager support.
• Accountability: take pride in own work with strong attention to detail.
• Role Model: remain calm and positive, professional at all times.

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn't one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic. By combining our portfolio of owned brands inclusive of ESPA, Ameliorate and Christophe Robin, with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online. THG Beauty's breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry's digital strategic leader.

Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don't want to work on your birthday? We don't either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.