Ecommerce Customer Service Supervisor — Japanese & Chinese

Vivienne Westwood; London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Health & wellbeing support

Gym Discounts

Pension Scheme

Cycle to work scheme

Generous annual leave allowance

Job summary

A leading luxury retailer is looking for an Ecommerce Customer Service Supervisor who speaks Japanese and Chinese to oversee customer service operations. The successful candidate will have over 5 years of ecommerce customer experience and be proficient in Salesforce and Excel. This full-time role in London offers extensive benefits, including comprehensive health support and a generous annual leave allowance.

Qualifications

• 5+ years of experience in ecommerce customer service.
• Proficient in Salesforce Service Cloud and OMS.
• Skilled in leveraging advanced Excel capabilities for data analysis.

Responsibilities

• Oversee Japan customer service team operations.
• Develop and implement customer service policies.
• Manage escalated customer issues and provide solutions.

Skills

Salesforce Service Cloud

Order Management Systems (OMS)

Advanced Excel

Ecommerce Customer Experience (CX)

SAP

UX/UI

Job description

A leading luxury retailer is looking for an Ecommerce Customer Service Supervisor who speaks Japanese and Chinese to oversee customer service operations. The successful candidate will have over 5 years of ecommerce customer experience and be proficient in Salesforce and Excel. This full-time role in London offers extensive benefits, including comprehensive health support and a generous annual leave allowance.