Ecommerce CX Specialist - Logistics & Fulfillment

Mandarin Recruitment; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Mandarin Recruitment is looking for an experienced customer service representative to be the first point of contact for sellers. You will thrive in a fast-paced logistics environment while establishing strong customer connections. Candidates should have at least 2 years of experience in the logistics sector.

Excellent English and Mandarin communication skills are essential. Knowledge of Zendesk and CRM systems will be beneficial. Shifts will require Saturday availability. Let's connect to help you achieve your career goals!

Qualifications

• Minimum 2 years of experience in customer service, particularly in logistics.
• Excellent communication skills, both oral and written.
• Experience with Zendesk and CRM software.

Responsibilities

• Act as the first point of contact for customers.
• Establish good connections and set reasonable expectations.
• Work effectively in a fast-paced environment.

Skills

Customer service experience

Communication skills

Teamwork

Knowledge of Zendesk

CRM software knowledge

Microsoft Office

English fluency

Mandarin fluency

Education

A-Level or equivalent qualification

Job description

Mandarin Recruitment is looking for an experienced customer service representative to be the first point of contact for sellers. You will thrive in a fast-paced logistics environment while establishing strong customer connections. Candidates should have at least 2 years of experience in the logistics sector.

Excellent English and Mandarin communication skills are essential. Knowledge of Zendesk and CRM systems will be beneficial. Shifts will require Saturday availability. Let's connect to help you achieve your career goals!