Ecommerce Assistant - Luxury brand

Confidential; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Confidential is seeking an E-Commerce Assistant to support day-to-day management of the online store and uphold luxury brand standards.

You will maintain product content, imagery and pricing, driving a premium customer journey and coordinating merchandising across launches and promotions. A keen eye for detail, strong written communication and an interest in luxury jewellery are essential.

Qualifications

• Experience in e-commerce, digital merchandising or online retail.
• Experience in luxury or premium retail is desirable.
• Strong written communication skills.
• Knowledge of Shopify.

Responsibilities

• Support the day-to-day management of the e-commerce website.
• Maintain accurate and compelling product content, descriptions and pricing.
• Upload, organise and maintain product imagery to meet brand standards.
• Assist with online merchandising, product launches and website updates.
• Ensure product pages are accurate and visually engaging, aligned with the luxury brand identity.
• Support optimisation of the online customer journey and experience.

Skills

E-commerce experience

Shopify experience

Attention to detail

Organised

Communication skills

Proactive

Luxury retail interest

Tools

Adobe Photoshop

Canva

Job description

e are currently supporting a prestigious luxury jewellery house in their search for an E-Commerce Assistant to join their team.

As an E-Commerce Assistant, you will play a key role in supporting the day-to-day management and smooth running of the online store.

You will be responsible for maintaining and enhancing product content, imagery and online merchandising, ensuring the digital customer journey consistently reflects the brand's exceptional standards, luxury positioning and attention to detail.

This is an excellent opportunity for someone with a passion for luxury, jewellery and e-commerce who wants to develop their career within a prestigious brand environment.

Key Responsibilities

• - Support the day-to-day management of the e-commerce website.
• - Maintain accurate and compelling product content, including descriptions, specifications and pricing.
• - Upload, organise and maintain product imagery, ensuring all assets meet brand and website standards.
• - Assist with online merchandising, product launches and website updates.
• - Ensure product pages are accurate, visually engaging and aligned with the luxury brand identity.
• - Support the optimisation of the online customer journey, identifying opportunities to improve the customer experience.
• - Assist with website content updates, promotions and seasonal activity.
• - Work closely with internal teams to ensure new products and content are launched accurately and on time.
• - Carry out regular website checks to identify and resolve content, imagery or product issues.
• - Support the wider e-commerce team with reporting, administration and ongoing website improvements.
• - Ensure the online store consistently delivers a premium and seamless customer experience.

About You

The ideal candidate will have previous experience within a luxury or premium retail environment, ideally with an interest in or knowledge of jewellery.

You will be highly organised, detail-oriented and comfortable working in a fast-paced environment where accuracy and presentation are paramount.

Essential Skills & Experience

• - Previous experience in e-commerce, digital merchandising or online retail.
• - Experience within a luxury or premium retail environment is highly desirable.
• - Strong working knowledge of Shopify.
• - Excellent attention to detail and a strong eye for visual presentation.
• - Confident working with product content and imagery.
• - Basic image editing and resizing skills using Adobe Photoshop or similar.
• - Good working knowledge of Canva.
• - Strong written communication skills.
• - Highly organised with the ability to manage multiple tasks and deadlines.
• - A proactive approach with the ability to work independently and as part of a wider team.
• - Genuine interest in luxury, jewellery and the customer experience.

The Ideal Candidate

You will be someone who combines strong attention to detail with a genuine passion for luxury and e-commerce.

You understand that in a luxury environment, every detail matters from the quality of a product image and accuracy of product information through to the overall customer journey.

You will be proactive, commercially aware, and keen to develop your career within a prestigious luxury brand.