Ecommerce Account Manager

GET STAFFED ONLINE RECRUITMENT LIMITED; Reading; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading UK-based AV and UC integrator seeks an Ecommerce Account Manager to oversee their online business. You will manage customer inquiries, build relationships, and drive customer satisfaction while collaborating with a dedicated team to ensure success. With a competitive salary and a variety of benefits including holiday and pension, this full-time role is based in Reading.

Benefits

22 days holiday + Bank holidays

Pension

EAP

Parking on site

Qualifications

• Experience in customer service or Ecommerce support is required.
• Strong communication skills both written and verbal appreciated.
• Organized and able to multitask across various customer interactions.

Responsibilities

• Manage customer inquiries across all channels and maintain strong relationships.
• Identify new business opportunities and generate leads for the senior team.
• Collaborate with the team to achieve business success and marketing goals.

Skills

Customer Service

Account Management

Communication

Organizational Skills

Multitasking

Tools

CRM Platforms

Ecommerce Platforms

Job description

Ecommerce Account Manager
£25,000 - £28,000 per annum
Reading
Full Time, Permanent

The Company

Our client is a leading UK-based AV and UC integrator headquartered in Reading, Berkshire. Since 1999, they have delivered thousands of reliable, cost-effective audio-visual and unified communication solutions tailored for collaboration, presentation, and communication spaces.

With a dedicated team of design consultants, engineers, AV project managers, programmers, and technicians, they pride themselves on offering the highest standard of AV solutions nationwide. In addition to their core integration services, they operate a thrivingEcommerce store, which you will be managing as part of this role.

The Role

They are looking for a proactive and customer-focusedEcommerce Account Managerto manage and grow the online business. You’ll handle all inbound communication (chats, calls, emails, quotes) related to the Ecommerce platform and oversee the entire customer journey - from initial enquiry through to post-sale account management.

You’ll also be responsible for nurturing customer relationships, identifying further business opportunities, and providing exceptional service to drive customer satisfaction and repeat business.

General Responsibilities

• Respond promptly and professionally to all Ecommerce site enquiries including live chats, emails, phone calls, and quote requests
• Identify install opportunities by generating leads for the Senior Business Development Team
• Build and maintain strong client relationships to encourage repeat and long-term business
• Seek opportunities to expand product & service offer into client base
• Manage customer enquiries within agreed SLA’s
• Work collaboratively within team to ensure wider business success, including marketing
• Weekly 1-2-1 to assess call targets and talk time targets and progression to target

Ideal Candidate Profile

• Previous experience in customer service, account management, or Ecommerce support
• Use of CRM and Ecommerce platforms
• Strong communication skills, both written and verbal
• Highly organised and able to multitask across a range of customer interactions
• Comfortable working independently and as part of a wider team
• A basic understanding of AV products and solutions (desirable but not essential)

Benefits:

• 22 days holiday + Bank holidays
• Pension
• EAP
• Parking on site

If thisEcommerce Account Managersounds like an ideal role for you then apply today and our client will be in touch.