eCommerce Account Manager

Confidential; Lancashire, Manchester, Salford; On-site; GBP 35,000 - 55,000; Full time

Job summary

Confidential in Manchester city centre is seeking an eCommerce Account Manager to accelerate performance across online retail channels. You will own online accounts, balance strategic planning with day-to-day trading, and influence how the brand appears online through retailer partnerships and digital shelf optimisation.

The role requires hands-on management, data-led decision making, and strong communication to align sales, marketing and supply chain.

Qualifications

• Proven experience in eCommerce, online sales or FMCG account management.
• Understanding of how online retailers operate and shopper behavior online.
• Confidence working with data, drawing insights from performance metrics.
• Structured, organised approach to juggle multiple priorities.
• Strong communication skills to influence internal teams and partners.

Responsibilities

• Own the commercial performance of selected online retail partners with sales and margin accountability.
• Build and maintain trading relationships, influencing plans across digital platforms.
• Translate objectives into online activation plans delivered at pace.
• Identify opportunities to improve visibility, conversion and shopper experience.
• Use performance data to diagnose issues and inform actions.
• Act as the link between sales, marketing and supply chain for joined-up execution.

Skills

eCommerce experience

FMCG account management

Data-driven

Stakeholder collaboration

Strong communication

Job description

Role: eCommerce Account Manager (FMCG)

Salary: 35-55k, d.o.e

Location: Manchester city centre

We are partnering with a well established FMCG organisation to appoint an eCommerce Account Manager to help accelerate performance across online retail channels. This role will sit within the commercial function and will be responsible for unlocking growth through strong retailer partnerships, effective online execution, and continuous optimisation of the digital shelf.

The successful candidate will take a hands-on approach to managing online accounts, balancing strategic planning with day-to-day trading activity. You will play a key role in shaping how the brand shows up online, using insight, data and collaboration to drive commercially sustainable results.

The Role

• Own the commercial performance of selected online retail partners, with accountability for sales delivery and margin outcomes
• Build and maintain effective trading relationships, influencing plans and priorities across digital platforms
• Translate commercial objectives into clear online activation plans and ensure they are delivered at pace
• Identify opportunities to improve visibility, conversion and shopper experience across retailer websites
• Use performance data to diagnose issues, track progress and inform future actions
• Act as the central link between sales, marketing and supply chain to ensure joined-up execution

What You'll Bring

• Proven experience working in eCommerce, online sales or FMCG account management
• A solid understanding of how online retailers operate and how shoppers behave in digital environments
• Confidence working with data, drawing insight from performance metrics and making informed recommendations
• A structured, organised approach with the ability to juggle multiple priorities
• Strong communication skills and the credibility to influence both internal teams and external partners

Personal Attributes

• Commercially minded, with a clear focus on value creation and growth
• Comfortable operating in a fast-moving, evolving environment
• Proactive and accountable, with a strong bias toward action
• Collaborative in style, with the ability to work effectively across functions
• Curious, adaptable and motivated to continually improve performance

This opportunity offers meaningful ownership, exposure to senior stakeholders, and the chance to shape how a consumer brand performs in the online channel within a competitive FMCG landscape.

welcomes applications from all candidates