Floor Manager - Flagship Department Store

FRASERS; Glasgow; On-site; GBP 37,000 - 44,000; Full time

Job summary

A leading department store group in Glasgow seeks a Floor Manager to deliver exceptional customer service and lead a dynamic team. This role offers competitive salary, bonuses, and opportunities for growth in a vibrant retail environment.

Benefits

40% in-store uniform discount

Bike to work scheme

20% discount across all Frasers Group brands

Qualifications

• Experience in luxury or premium retail at a management level.
• Ability to work well under pressure and meet strict deadlines.

Responsibilities

• Provide a luxury selling experience to all customers.
• Drive and achieve individual and team objectives.
• Lead by example to support and coach the sales team.

Skills

Communication

Leadership

Customer Engagement

Job description

FRASERS is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage that spans over 170 years and a portfolio of over 500 global brands, we are now entering an exciting new chapter of our brand as Frasers and are looking for dynamic candidates to join our team.

Finding the fearless

To stay ambitious, we are looking for Floor Managers to join our team in our Flagship store in Glasgow.

The opportunity

As a Floor Manager / Department Manager, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for fashion and for delivering a world-class client experience. You will coach and develop the team, ensure brand standards are delivered, and all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, a retail incentive scheme, and a generous employee product discount. You will receive ongoing training, coaching, and support, with many opportunities to progress.

The responsibilities

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise.
• Confidently demonstrate products to customers while making recommendations to achieve sales and targets.
• Drive and achieve individual and team objectives, being accountable for meeting your own sales results and KPIs.
• Operate with exceptional organizational skills.
• Stay passionate about the industry and trends.
• Develop and maintain your own product knowledge using brand and store information, education materials, and attending training as required.
• Proactively engage with clients to develop customer loyalty.
• Contact clients with information on new ranges, products, and in-store events.
• Plan and deliver in-store events in conjunction with the store and brands.
• Maintain high standards of visual presentation in stores, ensuring displays are clean and tidy.
• Maintain exceptional personal grooming in accordance with company policies.
• Support stock counts and other operational duties.
• Promote our products and company image positively as a Brand Expert.
• Lead by example to support and coach the sales team.
• Support the store management team.
• Develop strong relationships with brand representatives.
• Participate actively in team activities to contribute to store objectives.
• Ensure compliance with all policies and procedures.
• Champion our company culture and values.

The Rewards

• Basic salary of £37,722.
• Weekly, monthly, and quarterly commercial bonuses.
• Commission-based bonuses across a wide range of products.
• Monthly group rewards and recognition.
• Participation in the Fearless1000 Incentive Scheme.
• In-store uniform discount of 40%.
• Bike to work scheme.
• Group-wide 20% discount across all Frasers Group brands.

The Requirements

• Experience in luxury or premium retail at a management level.
• Vast knowledge and passion for luxury retail, including building brand relationships.
• Experience managing a team of managers.
• A proven track record of internal progression and development.
• Ability to work well under pressure and meet strict deadlines.
• Flexibility to work according to the company's needs.

The Person

• Demonstrates high energy and confidence.
• Assertive, personable, and positive with a can-do attitude.
• Excellent communication skills.
• Self-driven to upskill and learn.
• Resilient and resourceful.
• A natural coach and leader.