Email & CRM Coordinator

We Are Aspire; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking fashion brand as a CRM Executive, where your creativity and strategic mindset will help redefine customer engagement. In this dynamic role, you'll manage end-to-end email and SMS campaigns, ensuring precision and relevance while collaborating with cross-functional teams. Your insights will drive customer loyalty and retention, making a tangible impact on the brand's success. Enjoy a hybrid working environment that fosters flexibility and innovation, and be part of a team that values your contributions in shaping CRM strategies. This is an exciting opportunity to grow in a vibrant industry that thrives on creativity and connection.

Benefits

Hybrid working environment

Creative and collaborative team

Exposure to high-impact projects

Flexibility and trust

Qualifications

• 1-2 years' experience in CRM or Email Marketing, ideally in fashion or lifestyle.
• Strong understanding of email marketing platforms and data-driven strategies.

Responsibilities

• Coordinate and deliver CRM campaigns across email and SMS.
• Utilise analytics to optimise customer journeys and deliver tailored content.

Skills

CRM Management

Email Marketing

Data Analysis

Communication Skills

Project Management

Education

Bachelor's Degree in Marketing or Related Field

Tools

Email Marketing Platforms

Segmentation Tools

Job description

About the Role:
We're working with an exciting fashion brand looking for a passionate CRM Executive to join their growing team. This role is perfect for someone who thrives in a fast-paced environment, has a sharp eye for detail, and is excited by the opportunity to make a real impact across both online and in-store customer journeys.

You'll be responsible for the end-to-end delivery of email and SMS campaigns across the European region - ensuring accuracy, relevance, and performance in everything you do. Working closely with cross-functional teams, you'll play a key role in building customer loyalty, driving retention, and maximising ROI through personalised communications.

Key Responsibilities:

Coordinate and deliver CRM campaigns across email and SMS (BAU and ad hoc), including newsletters, lifecycle comms, and behavioural triggers

Maintain 100% accuracy across all campaign variants through thorough QA, testing, and management of translation timelines

Support the Email & CRM Specialist in rolling out a personalised communication strategy across regions

Utilise analytics and customer insights to optimise customer journeys and deliver tailored content

Brief in campaign assets and manage execution from concept to deployment

Collaborate with internal teams (Marketing, Ecom, Merchandising, PR, Retail) to ensure consistency and alignment

Manage campaign-level reporting to deliver actionable insights and support optimisation

Drive innovation through test-and-learn initiatives to continually improve CRM performance

Troubleshoot technical issues with internal and external stakeholders to remove blockers and ensure seamless delivery

Stay on top of CRM trends and contribute ideas to enhance strategy and customer experience

What We're Looking For:

1-2 years' experience in a CRM, Email Marketing, or similar role (ideally within fashion, beauty, or lifestyle sectors)

Strong understanding of email marketing platforms and segmentation tools

Data-driven mindset with experience analysing performance metrics and making strategic recommendations

Highly organised, detail-oriented, and able to manage multiple projects and timelines

Excellent communication skills and a collaborative approach to teamwork

Proactive and agile, with a genuine passion for marketing innovation and customer experience

Why Apply?

Work with a brand that's redefining the fashion space with creativity and customer connection at its heart

Be part of a collaborative, team where your ideas and input will genuinely shape CRM strategy

Hybrid working environment with flexibility and trust

Exposure to a broad range of marketing channels and high-impact projects

We Are Aspire Ltd are a Disability Confident Commited employer