Email & CRM Coordinator (FTC)

COS; London; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as an Email & CRM Coordinator, where you'll take charge of innovative CRM initiatives to enhance engagement and loyalty. This role involves developing impactful newsletters and SMS campaigns, ensuring they resonate across various markets. You'll collaborate closely with marketing teams to align messaging and drive key performance indicators. With a focus on creativity and data-driven insights, this position offers a unique opportunity to make a significant impact in a dynamic retail environment. Enjoy the flexibility of a hybrid working arrangement while contributing to a brand that values diversity and inclusion.

Benefits

25% staff discount

25 days holiday

Retail Trust membership

Pension scheme

H&M Incentive Program

Qualifications

• Experience in CRM and Email Service Platforms is essential.
• Strong organizational and communication skills are crucial.

Responsibilities

• Develop and deploy newsletters and SMS campaigns across markets.
• Collaborate with teams to optimize engagement and conversion.

Skills

CRM experience

Email Service Platforms

Google Analytics

Digital visual presentation

Organizational skills

Communication skills

Fashion awareness

Analytical skills

Tools

Adobe Campaign

Emarsys

Job description

Job Description

We are now looking for an Email & CRM Coordinator to join our European Regional Team based in London. This is a fixed term contract role until 30th May so we are looking for someone who could start as soon as possible. This role supports the implementation of CRM initiatives to drive engagement, loyalty and profitable growth, contributing to key business KPIs for the region.

What you will do:

• Develop, build and deploy newsletters and SMS across several markets ensuring accurate, consistent and timely completion of the campaigns.
• Test all newsletters before sending to ensure accurate template responsiveness across devices and email providers.
• Co-ordinate copy translations, ensuring deadlines are met for translation submissions.
• Optimise and refresh triggered campaigns to be seasonally relevant and in line with key content moments.
• Report on newsletter and trigger campaigns to ensure we’re driving optimum engagement and conversion for all subscribers, across all markets.
• Collaborate with the regional performance marketing team, ensuring consistent messaging of campaigns and promotions across all channels to maximise overall KPIs, with a focus on traffic, conversion and revenue.
• Collaborate with the CRM Specialist to support subscriber growth through data acquisition campaigns.

Qualifications

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

What You Need To Succeed:

• Previous experience working in CRM.
• Preferable experience working with Email Service Platforms, knowledge of Adobe Campaign / Emarsys.
• Good understanding of Google Analytics.
• Experienced in digital visual presentation and interpreting data for key stakeholders.
• Ability to prioritise and manage own time effectively.
• Fashion awareness and creativity.
• Excellent organizational and analytical skills.
• Excellent communication skills, the ability to collaborate and establish alignment with key partners and stakeholders.

Additional Information

Benefits: We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.

In addition to this, London based colleagues also receive:

• 25 days holiday.
• Retail Trust membership.
• Pension scheme.

Inclusion & Diversity: At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas.

Company Description: About COS: Since our launch in 2007 we have opened stores and sell online in over 40 countries worldwide. Our collection offers elevated essentials, iconic pieces and innovative design. The creative soul of the brand is visualised through our storytelling, seasonal runway shows and connect with contemporary culture to create an experience beyond the expected.

In this role you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and from the office. While remote working is an integral part of our offer, approx. 3 days per week office presence will be required to foster strong collaborations and teamwork.

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. We are looking forward to hearing from you!

Seniority level

• Not Applicable

Employment type

• Contract

Job function

• Marketing
• Industries: Retail