Estates Manager

Serco Limited; England; On-site; GBP 60,000; Full time

Job summary

A leading company in facilities management is seeking an Estates Manager to oversee operations in a healthcare environment. This role involves managing service delivery, stakeholder relationships, and ensuring compliance with regulations. The ideal candidate will have strong leadership skills, relevant qualifications, and experience in NHS or private hospital settings.

Benefits

Up to 6% contributory pension scheme

25 days annual leave plus bank holidays

Health and wellbeing benefits

Discounts on attractions and leisure

Opportunities for professional development

Qualifications

• Experience in NHS or private hospital facilities management.
• Proven ability to lead transformational change.
• Strong leadership and team management skills.

Responsibilities

• Lead and manage the Operational Hard FM service.
• Develop and implement solutions for service delivery.
• Ensure compliance with health, safety, and legal requirements.

Skills

Leadership

Communication

Negotiation

Budget management

Team management

Education

HND/HNC or substantial industry experience

IOSH Managing Safely or higher

Membership of a recognized professional institution

Tools

AutoCAD

Job description

Estates Manager

Position: Permanent, Full-time (Monday - Friday, 37.5 hours). Includes 1 in 8 call-outs and weekend attendance. Time off in lieu provided for weekend work.

Location: Great Western Hospital, Wiltshire, SN3 6BB

Salary: £60,000.00 plus Serco benefits.

Role Overview

Lead, manage, and be responsible for the Operational Hard FM service within a demanding healthcare environment. Focus on developing, improving, and growing service areas, including delivering the contract financial plan and meeting KPIs.

Act as an advocate for Serco, building effective relationships with the PFI client, NHS, stakeholders, and third-party providers. Drive service excellence through improved contract management and adherence to financial and commercial agreements.

This role will deputise for the Head of Estates on all Estates matters during their absence.

Main Accountabilities

• Build customer advocacy and loyalty with all stakeholders, fostering partnerships.
• Develop and implement solutions to enhance service delivery, aligning operational strategies with customer and business needs.
• Provide focus, accountability, and engagement within the Estates team, encouraging initiative and change.
• Apply Serco Values in all customer interactions.
• Manage formal responses to the client, ensuring commitments align with Serco’s objectives.
• Be resilient, politically savvy, innovative, and entrepreneurial, managing risks of new commercial ventures.
• Provide patient and customer-centered services, recognizing Estates' contribution to the patient experience.
• Ensure high-quality, compliant Estates services for operational excellence.
• Maintain compliance with health, safety, and legal requirements within the hospital, working within the Serco Management System (SMS).
• Provide technical knowledge and input across the contract and Serco as needed.

Qualifications & Skills

• HND/HNC or substantial industry experience.
• IOSH Managing Safely or higher Health & Safety qualification.
• Membership of a recognized professional institution.
• Knowledge of AutoCAD, Building services, and HTMs.
• Strong leadership, motivation, and team management skills.
• Effective communication, negotiation, and diplomacy skills.
• Budget management and numeracy skills.
• Experience in NHS or private hospital facilities management.
• Proven ability to lead transformational change and handle difficult situations.
• Understanding of good business practices like cost control and staff rostering.

What We Offer

• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays.
• Health and wellbeing benefits, including Employee Assistance Programme and health plans.
• Discounts on attractions, mobile plans, cinema, leisure, and hospitality.
• A supportive culture committed to diversity and inclusion.
• Opportunities for professional and personal development.