Weekend Coordinator

Home Instead Senior Care; Braintree; On-site; GBP 11,000 - 14,000; Full time

Job summary

Join a leading care organization as a Weekend Coordinator in Braintree, where you will support clients and care professionals during weekends. This role requires strong organizational and communication skills, ensuring high-quality service and responsiveness. You will be part of a passionate team dedicated to making a difference in the community.

Benefits

Health Cash-Plan

High standard of training

Social events

Discount cards

Qualifications

• Passion for high-quality customer service and previous experience in the Health and Social Care sector.

Responsibilities

• Answer calls for out-of-hours weekend service and ensure prompt responses.
• Monitor the company's generic email address and handle various call types.
• Make courtesy calls to clients and check in with Care Professionals.

Skills

Communication

Organizational Skills

Customer Service

Education

NVQ Level 2/3 or equivalent experience

Job description

Company Description

Work for Home Instead Braintree, Sudbury & Colne Valley, a fast-growing business with a personal touch and great passion.

We’re looking for two weekend coordinators who will work alternate weekends. You will be organized and supportive of both clients and care professionals during this "on-call" duty. You will be compassionate and dedicated to supporting our care professionals to deliver the highest standard of care, understanding our values and mission. The role will require you to attend our office on Friday 4pm-5pm for a handover and again on Monday 8.30am-10am.

We cover Braintree, Halstead, Sudbury, Bures, Earls Colne, Marks Tey, Kelvedon & Coggeshall.

Job Description

An opportunity has arisen for the role of Weekend Coordinator at the Home Instead Braintree office. As a result of our continued success and growth, we have an opportunity to add to our team. The role equates to 35.5 hours per weekend worked.

As one of our Weekend Coordinators, you will be an ambassador for the excellent service we provide to our clients. You will be part of an organization that strives to be outstanding in all aspects of its clients’ experience.

Key Responsibilities:

• Demonstrate a lively interest in the life and stories of our valued clients
• Be a great communicator
• Have exceptional organizational skills
• Prefer working weekends

Salary and Benefits:

• Annual Salary: £11,971
• Annual holiday: 20 days pro-rata
• Minimum 26 weekends per year
• Benefits include Health Cash-Plan, high standard of training, social events, and discount cards

Job Requirements:

• Primarily home-based
• Responsible for answering calls for out-of-hours weekend service, ensuring prompt and professional responses, detailed note-taking, and effective communication and recording in the care management system
• Monitor the company's generic email address
• Handle various call types, including health and safety concerns, client wellbeing, scheduling issues, and resource reallocation
• Make courtesy calls to clients and check in with Care Professionals

Qualifications:

Passion for high-quality customer service and previous experience in the Health and Social Care sector, ideally with an NVQ Level 2/3 or equivalent experience.

Personality: Strong relationship-building skills with management, Care Professionals, clients, and families are essential.

Additional Information:

If you are passionate about caring and motivated to help us achieve our ambitions, we would love to hear from you.

Apply below to find out more about making a significant impact as a Care Assistant while maintaining a work-life balance.

We encourage applications from all sections of the community to reflect the neighborhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults, and this role is subject to DBS enhanced disclosure.