Weekend Coordinator

TN United Kingdom; Braintree; Remote; GBP 11,000 - 14,000; Part time

Job summary

A leading company is seeking a Weekend Coordinator to join their Braintree office. This role involves working 35.5 hours each weekend, ensuring exceptional service for clients. Responsibilities include answering calls, managing schedules, and maintaining records. The ideal candidate will have a passion for customer service, strong organisational skills, and relevant experience in the Health and Social Care sector. If you are motivated to make a significant impact while enjoying a healthy work-life balance, we encourage you to apply.

Benefits

Health Cash-Plan

High-standard training

Social events

Discount cards

Qualifications

• Experience in the Health and Social Care sector.
• Passion for high-quality customer service.

Responsibilities

• Answer calls for out-of-hours weekend service.
• Maintain records in care management system.
• Reallocate resources as needed.

Skills

Organisational Skills

Communication

Education

NVQ Level 2/3 or equivalent

Job description

Job Opportunity: Weekend Coordinator at Home Instead Braintree

An opportunity has arisen for the role of Weekend Coordinator at the Home Instead Braintree office. Due to our continued success and growth, we are looking to add to our team. The role involves working 35.5 hours per weekend.

As a Weekend Coordinator, you will be an ambassador for our excellent service, striving to provide outstanding experiences for our clients.

Job Description

• Maintain a lively interest in the lives and stories of our valued clients
• Possess exceptional organisational skills
• Be a great communicator

Salary & Benefits

• Annual Salary: £11,971
• Minimum 26 weekends per year
• Annual holiday: 20 days pro rata
• Benefits include Health Cash-Plan, high-standard training, social events, and discount cards

Job Requirements

Primarily home-based

You will be responsible for answering calls for our out-of-hours weekend service, ensuring calls are answered promptly and professionally, with detailed notes taken of each issue. You will ensure appropriate actions are taken and communicated effectively, with records maintained in our care management system. Additionally, you will monitor the company's generic email address.

Examples of calls include reports from Care Professionals regarding health and safety concerns, logging client wellbeing information, and dealing with scheduling issues such as staff sickness or vehicle breakdowns. You will reallocate resources as needed, keep clients and their families informed, and make courtesy calls to clients and Care Professionals.

Qualifications & Personal Attributes

You should have a passion for high-quality customer service and previous experience in the Health and Social Care sector, ideally with an NVQ Level 2/3 or equivalent. Personality and relationship-building skills are essential, as the role involves interacting with management, Care Professionals, clients, and their families.

Additional Information

If you are passionate about caring and motivated to help us achieve our goals, we would love to hear from you.

Apply below to learn more and discover how you can make a significant impact as a Care Assistant while maintaining a healthy work-life balance.

We encourage applications from all community sections to reflect the neighborhoods we serve. Home Instead is committed to safeguarding and promoting the welfare of adults; this role is subject to DBS enhanced disclosure.