Benefits & Financial Inclusions Officer

CHM-1; Greater London; Hybrid; GBP 29,000 - 40,000; Full time

Job summary

A leading housing association is seeking a Benefits & Financial Inclusions Officer to join their Income Team. This role involves maximizing income for residents, providing financial advice, and supporting welfare benefits applications. The ideal candidate will have a passion for excellent customer service, strong problem-solving skills, and a commitment to helping residents maintain their tenancies. With a flexible hybrid working option, this position offers a competitive salary and a supportive team environment.

Benefits

Generous pension scheme

29 days annual leave

Eye care vouchers

Cycle to work scheme

Professional development opportunities

Qualifications

• Passion for delivering excellent support to residents.
• Highly committed to the mission of the housing association.
• Detail-oriented and proactive individual.

Responsibilities

• Achieve income maximisation and complete welfare benefits applications.
• Provide support on money management and signpost to agencies.
• Complete income and expenditure forms for tenants.

Skills

Problem Solving

Customer Service

Collaboration

Job description

Job Description

Our client, a housing association is looking for a dedicated and enthusiastic individual to join their team as a Benefits & Financial Inclusions Officer in the Income Team. This is an exciting opportunity for an experienced individual to be part of a thriving organisation, where you'll be at the heart of delivering outstanding service and making a real difference in the lives of the association's residents.

Job Title: Benefits & Financial Inclusions Officer
Hours: 28 hours a week
Location: Finsbury Park, N4 2DR
Salary: £29,985 pro rata (£37,481 full time equivalent) and is for 28 hours per week
Contract: Permanent

This role is based at the association's Head Office but there is some flexibility to work in a hybrid way if preferred.

Please note: Our client can only accept applications from candidates with eligibility to currently work in the UK.

Within the role of Benefits & Financial Inclusion Officer you will be expected to:

• Achieve income maximisation including the completion of welfare benefits applications.
• Provide support and advice on money management signposting to specialist agencies when necessary.
• Complete income and expenditure forms to support tenants to set up affordable repayment plans for outstanding debts.
• Complete welfare benefits mandatory reconsiderations and appeals.
• Advice concerning Universal Credit.
• Casework support with ongoing queries.
• Work collaboratively with both internal and external departments and partner agencies.

The association is looking for someone who has a passion for delivering excellent support to residents, always striving to go above and beyond for the residents and can demonstrate strong problem-solving skills and thrives in a team-oriented, collaborative setting.

You

You will need to have a passion for our belief that everyone is entitled to a quality, affordable safe home. You will need to be highly committed and motivated to contribute to our mission to be viewed as a brilliant housing association by the residents, stakeholders and staff.

You will work closely with the housing teams to ensure that services are delivered to the highest standards and help the residents to sustain their tenancy.

This role will play a key role in enhancing the association's customer journey, offering creative solutions and driving continuous improvement.

If you're a proactive, detail-oriented individual with a commitment to providing outstanding service, they would love to hear from you! Grow your skills, take on new challenges, and be part of a supportive team.

About the Employer

This society is a small but ambitious housing association at a critical juncture. Their ambition is for the communities they are anchored in and exist to serve, and they have done and achieved much over the past few years. But in these challenging times they know they’ll achieve nothing unless they are equally ambitious for their people.

Their values are at the heart of who they are and everything they do, inspiring their thinking and guiding their actions. They strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

They can’t be a brilliant landlord if they don’t partner with brilliant colleagues. Could you be one of them and be trusted to makethedifference?

If this sounds exciting, they want you on their team. Please do submit an application.

Staff Benefits

They will offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits. They have an evolving wellbeing offer, that is being developed following employee feedback, and they will invest in your professional development with on-going training and career development opportunities.

Deadline: 9:00am Monday 26 May 2025
Interview: Wednesday 11 June 2025 in person at the Head Office in Finsbury Park

Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions. You will be taken to a simple CHM holding page before landing on the employer's website, once you have landed on their website, you will need to do the following in order to apply for this role: Application Process Please apply with your CV and a covering letter telling the employer: - (a) After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and requirements of the role?
(b) About one challenge (ideally work related) that you have had, how you managed it, and what did you learn?
(c) What you enjoy most about working in income related environment or where you have delivered excellent customer service.
(d) When completing multiple tasks with competing deadlines, how do you prioritise?
(e) anything else you want this employer to know about you. Please note: This employer is only be able to accept applications from candidates with eligibility to currently work in the UK. Applications sent to the employer without a covering letter willnotbe accepted. Asking for adjustments This employer is committed to making their recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If this applies to you, you will have the chance to request any reasonable adjustments further in the process.

Inclusion and Diversity

The organisation wants to be a great place to work and to ensure that their communities are represented across their workforce. A vital part of this is ensuring they are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. They particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to the associations residents so that passionate commitment to customers, respect for everyone, pride in the Team and trusted to make the difference remains at the heart of everything that the organisation does.

No agencies please.