Benefits & Financial Inclusion Officer

Islington and Shoreditch Housing Association; London; On-site; GBP 29,000 - 37,000; Full time

Job summary

A leading housing association in London seeks a Benefits & Financial Inclusions Officer to deliver outstanding service and support to residents. This role involves income maximisation, welfare benefits applications, and collaboration with internal and external partners. Ideal candidates will be proactive, detail-oriented, and committed to enhancing the customer journey.

Qualifications

• Passion for delivering excellent support to residents.
• Strong problem-solving skills in a collaborative setting.

Responsibilities

• Achieve income maximisation and complete welfare benefits applications.
• Provide support and advice on money management.
• Complete welfare benefits mandatory reconsiderations and appeals.

Skills

Problem Solving

Money Management

Collaboration

Job description

Job Title:Benefits & Financial Inclusions Officer
Hours:28 hours
Location:ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary:£29,985 pro rata (£37,481 full time equivalent) and is for 28 hours per week
Contract:Permanent

Please note:We can only accept applications from candidates with eligibility to currently work in the UK.
Deadline: 9:00am Monday 26 May 2025
Interview: Wednesday 11 June 2025 in person at 102 Blackstock Road

Application Process
Please apply with your CV and a covering letter telling us: -
(a) After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and requirements of the role?
(b) About one challenge (ideally work related) that you’ve had, how you managed it, and what did you learn?
(c) An example where you delivered excellent Financial inclusion or Benefit services.
(d) When completing multiple tasks with competing deadlines, how do you prioritise?
(e)Anything else you want us to know about you.

Requirements

At ISHA, we are looking for a dedicated and enthusiastic individual to join our team as a Benefits & Financial Inclusions Officer in the Income Team. This is an exciting opportunity for an experienced individual to be part of a thriving organisation, where you'll be at the heart of delivering outstanding service and making a real difference in the lives of our residents.

Within the role of Benefits & Financial Inclusion Officer you will be expected to:

• Achieve income maximisation including the completion of welfare benefits applications.
• Provide support and advice on money management signposting to specialist agencies when necessary.
• Complete income and expenditure forms to support tenants to set up affordable repayment plans for outstanding debts.
• Complete welfare benefits mandatory reconsiderations and appeals.
• Advice concerning Universal Credit.
• Casework support with ongoing queries.
• Work collaboratively with both internal and external departments and partner agencies.

We are looking for someone who has a passion for delivering excellent support to residents, always striving to go above and beyond for our residents and can demonstrate strong problem-solving skills and thrives in a team-oriented, collaborative setting.

You
You will need to have a passion for our belief that everyone is entitled to a quality, affordable safe home. You will need to be highly committed and motivated to contribute to our mission to be viewed as a brilliant housing association by our residents, stakeholders and staff.
You will work closely with our housing teams to ensure our services are delivered to the highest standards and help our residents to sustain their tenancy.

This role will play a key role in enhancing our customer journey, offering creative solutions and driving continuous improvement.

If you're a proactive, detail-oriented individual with a commitment to providing outstanding service, we’d love to hear from you! Grow your skills, take on new challenges, and be part of a supportive team at ISHA.

Apply now and take the first step toward an exciting career with us.