Customer Service Advisor (Whitley Bay)

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Broadband Technical Team in Newcastle. This permanent, full-time role offers a competitive starting salary with opportunities for growth and uncapped commission. Ideal candidates will possess strong problem-solving skills and a passion for technology, with training provided to ensure success. Enjoy flexible working arrangements, comprehensive benefits, and a supportive team environment where your contributions truly matter. If you're ready to make a difference and grow your career, this opportunity is perfect for you.

Benefits

Online GP access 24/7

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental coverage

Qualifications

• No specific experience required; helpfulness and calmness are key.
• Training will be provided for all necessary skills.

Responsibilities

• Handle customer inquiries related to broadband technology.
• Provide technical support and problem-solving for customers.

Skills

Problem Solving

Customer Relationship Management

Technical Troubleshooting

Job description

Job Title: Customer Service Advisor (Whitley Bay), Newcastle-upon-Tyne, Tyne and Wear

Job Details

• Client: EE
• Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom
• Category: Other
• EU Work Permit Required: Yes
• Job Views: 4
• Posted: 08.05.2025
• Expiry Date: 22.06.2025

Job Description

Where: EE North Tyneside OR EE Gosforth

Type: Permanent, Full Time

Salary: £25,087.00, rising to £25,684.00 after 8 months, plus uncapped commission

Role Overview:

Are you someone who enjoys solving problems? If you like gaming or tinkering with technology, you have transferable skills to succeed in a Customer Service Technical role with EE. Join our Broadband Technical Team in North Tyneside or Gosforth, where you'll handle customer inquiries related to broadband technology. No specific experience is required; helpfulness, calmness, and relationship-building skills are key, and training will be provided.

We offer flexible working arrangements to support your life commitments, including scheduling your own breaks, banking time, and occasional home working.

Benefits

• Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, including mobile and broadband.
• Support for career development and progression.
• Season Ticket Travel Loan.
• Volunteering days to support your community.
• Optional private healthcare and dental coverage.

Join a supportive team with meaningful training and development opportunities. What are you waiting for?