Membership Sales Advisor

Village Hotels; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Membership Advisor to connect with potential members and showcase the vibrant facilities. This role is perfect for those who thrive on interaction and have a passion for fitness and customer service. You'll play a crucial role in helping individuals find their ideal fitness journey while enjoying a fun and inclusive work environment. With excellent training programs and a range of attractive benefits, this position offers you the chance to grow and make a significant impact in the leisure sector. Join us and be part of a team that values personality and individualism!

Benefits

Complimentary Health and Wellness Membership

Discounts on overnight stays

50% discount on Food and Drink

30% discount in Starbucks

Excellent training programs

Flexible working hours

Employee Assistance Programme

Birthday off guaranteed

Company Pension

Enhanced maternity and paternity benefits

Qualifications

• Natural ability to interact with diverse individuals.
• Passion for leisure, fitness, and customer service.

Responsibilities

• Engage with potential members and showcase facilities.
• Match individual needs to available services.

Skills

Customer Service

Sales Techniques

Interpersonal Skills

Teamwork

Job description

The first step on the road to fitness is making the decision to get started.

Joining a gym is like dating—you want to know what you're committing to, whether you have the time to fit it into your busy schedule, and if the relationship offers what you’re dreaming of.

As a Membership Advisor, your job is to ensure a perfect match.

You’ll bring a vibrant personality and a lovable nature to showcase our facilities to potential new members. You’ll understand what they’re looking for, their fitness goals, and demonstrate how Village Gym is their ideal match.

You love meeting new people and will enjoy engaging with potential members by phone or in person, giving them a grand tour of the club.

You’ll match their individual needs to our facilities to ensure their fitness journey starts well. Additionally, you’ll advise on extra products and services to help them achieve their goals.

Work, Grow, Play!

At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth, we rely on you to deliver exceptional service that sets us apart.

Benefits include:

• Complimentary Health and Wellness Membership for you and a family member/friend worth £1,500 annually.
• Discounts on overnight stays at Village Hotels, starting from £35, including breakfast.
• Friends and Family discounted stays from £49 with breakfast.
• 50% discount on Food and Drink at Village Hotel Pub & Grill during or outside shift.
• 30% discount in our Village Hotel Starbucks stores during or outside shift.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Mobile Gaming training platform for diverse hotel training.
• Discounts and cashback on High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including mental health programs.
• Mental health days and mental health first aiders.
• Financial wellbeing support via Wagestream.
• Access to Employee Assistance Programme for support and counselling.
• Flexible working hours.
• A fun, inclusive work environment with team events.
• Reward and Recognition schemes, milestone rewards, and anniversary rewards.
• Electric car salary sacrifice scheme.
• Birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• Big People Days for celebration and community engagement.
• Enhanced maternity and paternity benefits.
• Company Pension, Life Insurance, and other benefits.

What we need from you…

• A natural ability to interact with all types of people, using effective selling techniques and a service-oriented mindset.
• A passion for leisure, fitness, and customer service.
• An ability to understand individual needs and tailor your communication accordingly.
• A drive to achieve and exceed targets.
• A team mentality, building strong relationships within the leisure sector and beyond.

Come and be part of something new and special—Work, Grow & Play the Village Way!

• This role offers uncapped commission with a realistic OTE of an additional £4,800 per year.