Student Advisor

Centre for International Development and Training (CIDT); Wolverhampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading educational institution is seeking a dedicated Student Advisor to enhance the university experience for students. This role involves providing exceptional customer service and support, resolving enquiries, and assisting students in navigating university systems. The ideal candidate will possess excellent interpersonal skills and a strong commitment to service excellence. This permanent full-time position requires on-campus work, ensuring accessibility for students. Graduates are encouraged to apply.

Qualifications

• Ability to work with diverse student populations.
• Experience in customer service roles.

Responsibilities

• Be the first point of contact for student enquiries.
• Develop understanding of university procedures to support students.
• Ensure high standard of customer care.

Skills

Interpersonal Skills

Customer Service

Communication

Job description

We are looking to appoint a Student Advisor to join the Registry Department.

As a Student Advisor, you will be the first point of contact for our diverse student population, providing timely and accurate information and support across various communication channels including in-person, telephone, and our online e:Vision helpdesk.

Your excellent customer service skills will help you listen attentively to student needs, offering tailored solutions that enhance their university experience. We expect you to consistently exceed expectations, whilst delivering a friendly and approachable service that truly makes a difference.

Student Advisor Role And Responsibilities

1. Be the first point of contact for incoming student enquiries, resolving 80% of enquiries or liaising with specialist services where required.
2. Ensure a high standard of customer care by going above and beyond in every interaction.
3. Develop a good understanding of university procedures and relevant processes to advise and support students.
4. Support students' digital confidence in using University systems.
5. Access University software/systems as necessary to respond to enquiries, process administrative tasks, and produce reports as required.

Student Advisor Requirements

• Excellent interpersonal skills including verbal, listening, and empathy.
• Dedicated to providing a high standard of customer service, professional and approachable.
• Ability to work successfully with staff at all levels across an organization to achieve results.
• A confident communicator, with the ability to communicate effectively with people who are dissatisfied or distressed.
• Ability to assimilate complex information quickly and accurately and to convey the information to others.

This is a permanent full-time post, where you will be required to work on campus 5 days per week, predominantly from the City Campus. You will work to a structured rota to ensure that the service remains accessible to students and hits service level agreements.

Our working hours are 08:45 to 17:09, Monday to Friday.

Please note that due to the confidential and sensitive nature of the information you will have access to, the post cannot be fulfilled by anyone actively studying at the University; however, graduates are encouraged to apply. This role cannot provide UK sponsorship.

For Further Information About The Role

If you require any further information regarding the role, please contact Amy McGovern, [e-mail].

The University of Opportunity for Students and Staff

As part of our commitment to ensure the diversity of our staff body reflects those of the student and local communities we serve, we particularly welcome applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled (including people who may not define themselves as disabled but nevertheless encounter challenges).

PLEASE NOTE: Applications are scored against the criteria set out in the job description and person specifications attached to this advert. Applications are not assessed against the job advert so please ensure your applications are crafted against the Job Description and Person Specification contained within it.