Customer Consultant - 8 Hours Harrogate

The Body Shop International Limited; Harrogate; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player in ethical beauty seeks enthusiastic consultants to engage with customers and share the brand's philosophy. This role involves understanding and recommending a wide range of vegetarian and vegan products while supporting store management to enhance sales. Join a team that values community impact and personal growth, where your contributions can make a real difference. With comprehensive training and a supportive environment, this is an exciting opportunity to be part of a pioneering brand committed to positive change.

Benefits

50% discount on regular products

30% discount on gifts

Freebies when launching new products

Volunteer time for causes

Casual dress code

Opportunities for growth

Access to Inclusion & Belonging Networks

Qualifications

• Interest in connecting with customers to foster engagement.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Advise customers on products and provide insights into the brand's philosophy.
• Support store management in driving sales through exceptional customer service.

Skills

Customer Engagement

Collaborative Skills

Commercial Awareness

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots influence everything we do, from our iconic window posters to our vegetarian products and campaigns. We’re not afraid to stand up and speak the truth and like to do things a little differently.

The Body Shop is dedicated to generating positive economic, social, and environmental impact. We’re fighting for our beliefs more than ever. Breaking the mold has always come naturally to us, and we seek someone who’s not afraid to make a difference.

Your role in a nutshell

As part of our team of consultants, you will advise customers and provide insight into The Body Shop products and philosophy. You will learn about our products, their origins, and engage proactively with customers to find products that suit their preferences and lifestyle.

More about the role

• Learn and understand our products, many of which are packed with natural ingredients sourced ethically through Community Trade programs. We’re not just selling skincare; we’re helping communities build better lives.
• Identify customer needs and recommend from our range of over 2,000 vegetarian/vegan products to enhance their wellbeing.
• Support store management in driving sales and profit through exceptional customer service.

What we look for

• An interest in connecting with customers to foster engagement.
• Open availability for evening, weekend, and holiday shifts.

What we offer

• Comprehensive onboarding and training hours for you and your team.
• A 50% discount on regular products and 30% on gifts.
• Freebies when launching new products.
• Volunteer time for causes you care about.
• Opportunities to connect with Community Partners and promote local activism.
• Casual dress code—wear what makes you feel good with your Green Apron.
• Opportunities for growth within the brand.
• Support to be your authentic self, with access to Inclusion & Belonging Networks like TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network.

Talent Drivers

• Collaborative Skills
• Personal Conduct
• Commerciality
• Purpose