Customer Consultant - 8 hours Harrogate

TN United Kingdom; Harrogate; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in ethical beauty seeks enthusiastic consultants to join their team. This role emphasizes customer engagement and product knowledge, where you will help customers discover the perfect products for their needs. With a commitment to sustainability and community support, this position offers a unique opportunity to make a positive impact while enjoying generous employee discounts and a supportive work environment. If you're passionate about beauty and making a difference, this role is perfect for you!

Benefits

50% discount on regular products

30% discount on Gifts

Early access to new product launches

Volunteer time for causes

Casual dress code

Opportunities for growth

Supportive environment

Qualifications

• Interest in engaging with customers to foster connection and loyalty.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Offer advice to customers and provide insight into products.
• Identify customer needs and recommend suitable products.

Skills

Customer Engagement

Sales Support

Product Knowledge

Job description

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Client:

The Body Shop International Limited

Location:

Harrogate, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

26c9aa16135a

Job Views:

15

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role in a nutshell

As part of our dedicated team of consultants, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins, and proactively engage with customers to help them find products that suit their preferences and lifestyle.

More about the role

• Learn and understand our products - they're packed with natural ingredients, many sourced ethically through Community Trade programmes. We're not just selling skincare, we're supporting communities and building a better world.
• Identify customer needs and recommend from our range of 2,000 vegetarian/vegan products that will make them feel good.
• Support store management in driving sales and profit through exceptional customer service.

What we look for

• Interest in engaging with customers to foster connection and loyalty.
• Open availability for evening, weekend, and holiday shifts.

What we offer

• Comprehensive onboarding and training for your role.
• Discounts: 50% on regular products, 30% on Gifts.
• Early access to new product launches and freebies.
• Volunteer time to support causes you care about.
• Opportunities to connect with Community Partners and promote activism.
• Casual dress code with a Green Apron — express yourself!
• Opportunities for growth within the brand.
• Supportive environment that encourages authenticity and inclusivity, including participation in various Inclusion & Belonging Networks.