Store Manager

Starbucks EMEA; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading coffee brand as a store manager where you'll lead a dynamic team, drive store profitability, and create an exceptional customer experience. Enjoy a supportive culture with opportunities for personal and professional growth. This role offers a competitive salary and comprehensive benefits.

Benefits

28 days holiday annually

Free drinks and food on shift

Store bonus program

Bean stock options

Comprehensive training

30% partner discount

Interest-free loans for rental deposits

24/7 Employee Assistance Programme

Qualifications

• Previous experience in leading a team in retail or hospitality.
• Ability to analyze data to improve store performance.

Responsibilities

• Executing store operations and ensuring coverage.
• Analyzing data for decision-making and store performance.
• Supporting partner growth through coaching.

Skills

Leadership

Team Management

Customer Service

Data Analysis

Job description

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.

We’ve got an exciting opportunity for you to join us as a store manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. As a leader at Starbucks, you will be empowered to treat the store as if it is your own business.

To be successful in the role, you’ll have previous experience in leading a team in a dynamic retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll understand your market, get to know the competition, and identify opportunities to drive store profitability and your business forward. You’ll be an ambassador for our partner networks, ensuring our partners feel they belong.

About

The best part about this role is that no two days are ever the same! As a store leader, working in one of our dynamic stores, you’ll set the example and lead from the front on shift. A typical day could include:

1. Executing store operations through your team, on your scheduled shifts and days off, ensuring coverage for opening, closing, and weekends by yourself and your partners.
2. Analyzing data and leveraging store observations to inform decision-making that improves customer experience and overall store performance.
3. Working with your store leaders to use forecasting and scheduling tools to manage labor within budgets and recruiting diverse, talented partners to meet store needs.
4. Cascading and implementing new initiatives to enable operational excellence and drive business results.
5. Supporting partner growth through performance management, coaching, and building positive relationships to understand their challenges, needs, and aspirations.
6. Setting challenging yet achievable goals to drive engagement and improve partner performance.

Given our store operations, working hours may include early mornings, evenings, weekends, nights, and holidays.

All retail partners start with an introductory training program led by in-store trainers and coaches, immersing them in Starbucks culture and setting them up for success. These programs are delivered in-store and support on-the-job learning with managerial guidance.

In return, we offer a competitive starting salary and benefits, including:

• 28 days holiday annually (including Bank Holidays) plus a personal day each year for a special occasion.
• Free drinks and food on shift.
• Store bonus program.
• Bean stock options for all partners.
• Comprehensive training, including coffee knowledge, and access to Starbucks Global Academy for continuous development.
• A free weekly bag of coffee and a 30% partner discount on food, beverages, and merchandise.
• Discounts with local and national retailers via the Perks at Work platform.
• Life assurance.
• Home Sweet Loan: interest-free loans to help with rental deposits, repayable over 12 months.
• 24/7 Employee Assistance Programme for you and your family.
• Recognition schemes and monetary awards for long service, customer service excellence, and team contributions.
• Long-term career opportunities in-store and at the support center.

If you’re seeking a new opportunity, with us you’ll be welcomed, challenged, inspired, and heard. Because here, you’re part of it all. Here you belong.

What is our process?

Application > CV review > First stage interview > Second stage interview > Offer and onboarding

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, regardless of race, religion, sex, nationality, age, disability, sexual orientation, marital status, gender identity, or expression.

Know someone who would be a perfect fit? Share this opportunity! At Starbucks, there’s always room for one more.